Ryanair Refunds

kirkofski

We are considering doing a chargeback as Ryanair still haven't processed our refunds but I just wanted some feedback first.

23rd March Dublin to Birmingham (Lockdown was started later that day by the government)
28th March Birmingham to Dublin(Cancelled on the 19th March by Ryanair due to Covid)
This cost £75 and paid on Nationwide credit card. Whilst we could have used the first flight, we knew the return flight had been cancelled which made the first flight useless.
Oddly Ryanair contacted us saying we changed the cancelled flight and the new flight operated so we are not due a refund, we didn't change any flights.

5th June East Midlands to Dublin (Cancelled on the 16th May by Ryanair due to covid)
8th June Dublin to East Midlands (Cancelled on the 16th May by Ryanair due to covid)
This cost £65 and was paid on Nationwide credit card.

Do you think we should go ahead and speak to Nationwide to initiate a charge back? The second one seems more clear in that both flights were cancelled so we must be due a full refund, the first one less so because one flight operated but was of no use when they couldn't get us home.

eskbanker

You're out of time to use chargeback for the first one, as this has to be initiated within 120 days, but if both flights were on the same booking reference then the airline is obliged to refund both legs if they cancel one.  Section 75 may be an alternative if they're not playing ball.

As you say, the second is clearer and you can proceed with a chargeback if you can show that you've asked the airline for a refund but that it hasn't appeared.

mh2511

I requested a Section 75  as RyanAir had sent email saying refund for flights they had cancelled in late July should be with me within 5-7 working days; that was on 28 July. I processed the Chargeback two weeks ago but haven't heard anything yet. 

jimbo6977

I just received a Ryanair refund for an April flight. I was lucky enough to be in a position to be content to wait. But it shows at least that the refunds are being made.