My dad's electric and gas account

Coveredinbees!!!!

Having a mare with my Dad's energy (he is in his 80s). He said to me he thought he was paying a lot each month, about £140 and I agreed with him and he also said he wasn't getting bills. I tried to log in with the details he had but we couldn't get in or get a password reminder. After talking to one of their tech people we managed to get in to the new portal which unfortunetly means we can't get in to his old bills. I check his latest bill and it had estimated readings, even thought he has been sending them readings by email and I was shocked to find he was over £800 in credit! I rang them, explained the situation and they said due to covid there wasn't anyone to take the call. They said they would ring back by the following Monday, they didn't. We tried again and nobody rang back. Eventually my Dad spoke to someone and they said it was probably due to estimated reading(even thought they had readings I had put in to the site), my Dad ask them to send everything through in the post so we could check it, needless to say they didn't. This is where we are now, I don't really know where to go from here, he can't afford for them to be over charging him every month and for them to be sitting on £800 of his money.

[Deleted User]

Hi,

who is the energy provider?

thorganby

There is only one thing to do with a company like this as they don't deserve his custom, start a switch immediately and they will be forced to issue a final bill with a full refund when the new supplier passes on the meter readings to the old supplier.

NB Name this company to help other readers, as there is no excuse for them to behave like this and blame covid.

Coveredinbees!!!!

Together Energy

Robin9

Have a good guess at his actual annual consumption (in kWhs's not £) and put the figures into a comparison site eg CAB or Which) and go for separate suppliers as dual fuel is not generally the best.

Don't bother pursing TE - they will be forced to refund the excess.

[Deleted User]

Hi,

you could try going to the top and contacting,

Mr Paul Richards	CEO
Email	Paul.Richards@togetherenergy.co.uk

MWT

Coveredinbees!!!! said:

I check his latest bill and it had estimated readings, even thought he has been sending them readings by email and I was shocked to find he was over £800 in credit!

Since you have his current actual readings, how do they compare to the estimated reading on the latest bill, or is that '£800 in credit' after adjusting for the actual meter reading?

Coveredinbees!!!!

He's in credit with the estimate but when I read the meters they had over estimated. He was on a 3 year deal and has another year left to go, I'm not sure if there is an exit fee but surely if they are this incompitant you shouldn't have to pay to get out.

comeandgo

Are you sure sending e mails is their preferred way of sending meter readings?  None of the companies I have been with use this method.  It has been either an app or on to their web pages direct.

brewerdave

comeandgo said:

Are you sure sending e mails is their preferred way of sending meter readings?  None of the companies I have been with use this method.  It has been either an app or on to their web pages direct.

Together Energy's web interface has been a mess for at least two years. They have been in the throes of changing over to a new billing system since 2018!! Quite common for customers to struggle to get access to enter readings and for readings and bills to vanish without trace. There appears to be one man who is able to cut thru the mire . Try raymond.byrne@togetherenergy.co.uk

Coveredinbees!!!!

They told him to send his readings by email, I put the last lot on to the web page.

Thanks I'll email him tomorrow.