Yorkshire Bank PPI

Fluffysideup

Good Afternoon. 
My wife has today received a letter from the Yorkshire bank/ Virgin Money apologising for the delay in her ppi complaint. Whilst we had a Yorkshire bank mortgage and still have a current account and savings with them.( in joint names) we have to my knowledge never had Ppi, or put in a Ppi claim.
If we did have Ppi on our mortgage, are the bank likely to raise the case themselves? Or is this some kind of scam anyone is aware of?
It looks legitimate and they are not requesting contact or information, simply apologising and advising they hope to settle within 16 weeks.
Any ideas
Thanks

brettcta

In the month or so prior to the deadline last year, banks were auto-converting PPI I for requests which returned a ‘Yes PPI’ result into complaints, simply due to the timescales involved as people may have missed then raising a complaint.

have either of you submitted an info request to the bank? Did either of you complete a ‘free PPI check’ through an advert on social media? Whilst it’s possible that YB have found PPI and an issue with it and are processing a review off their own backs, it’s more than likely a result of the first 2 things I asked (you’ve raised an info request or have ended up employing a claims management company inadvertently).

this is all guess work on my part though and you’re best bet is phoning YB and asking them.

(FWIW, My money’s on a ‘free PPI check’ with a certain ‘genius’ legal firm)

dunstonh

If we did have Ppi on our mortgage, are the bank likely to raise the case themselves?

No.   Not unless they identify a failure themselves.

Most Yorkshire bank mortgages were put in place via mortgage brokers/advisers/estate agents.   Was yours done by one of them or by with a Yorkshire bank employee?  (it makes a difference)

The Yorkshire Bank MPPI product was monthly premium standalone direct debit.   So, you should see it if you had it.

Fluffysideup

dunstonh said:

If we did have Ppi on our mortgage, are the bank likely to raise the case themselves?

No.   Not unless they identify a failure themselves.

Most Yorkshire bank mortgages were put in place via mortgage brokers/advisers/estate agents.   Was yours done by one of them or by with a Yorkshire bank employee?  (it makes a difference)

The Yorkshire Bank MPPI product was monthly premium standalone direct debit.   So, you should see it if you had it.

The mortgage was arranged in branch by their own staff. But we never had a separate direct debit.

brettcta

MPPI was sold as a stand-alone product so if you had it, it was it’s own direct debit.

their holding letter may very well have just been sent in error. Have you called them yet?