Company took £5,000 instead of £25.50 (Direct debit)

eskbanker

rich112 said:

dahj said:

Your bank should have been your first port of call and get them to reverse / refund via a DD indemnity claim.
Not to be unkind but I don't think i'd want circa 5k of my money with an entertainment venue at the moment!

I called them first thing this morning and they told me there was nothing they could do as it was 2 days ago and it had already left.

They were lying - they're obliged under the DD Guarantee to make a full and immediate refund, and they can obviously only do that once the DD has already been taken!  Glad it's sorted now though....

xylophone

I called them first thing this morning and they told me there was nothing they could do as it was 2 days ago and it had already left. Another reason why I hate Natwest. 

Make a formal complaint about the misleading information - this is a staff training matter.

Why stay with Natwest if you are not happy?

RobM99

Ballard said:

This probably won’t make this issue any easier to deal with but at a previous bank I worked for we had one customer debited £8m direct debit in error once.

:laugh In a charity shop nearby, a customer bought a shirt and the till said £134,000,000,000  !
The lady at the till said "Ooh, I don't think that's right!"

xylophone

https://www.telegraph.co.uk/news/2020/09/03/charity-lost-30000-shop-staff-mistakenly-paid-customer-90000/?li_source=LI&li_medium=li-recommendation-widget

jimjames

xylophone said:

I called them first thing this morning and they told me there was nothing they could do as it was 2 days ago and it had already left. Another reason why I hate Natwest. 

Make a formal complaint about the misleading information - this is a staff training matter.

Why stay with Natwest if you are not happy?

Absolutely especially as this is MSE and you can get paid at least £100 for moving to another bank. It's one thing doing it just to get the money when you're happy with your existing but if they cause problems it's a no brainer

eddddy

Just to double check - was this definitely a Direct Debit, as opposed to a Continuous Payment Authority on your debit card?

(When you set it up did you provide your sort code and bank account number [which would mean it's a DD], or did you provide the long number on your debit card and it's expiry date etc [which would mean it's a CPA])