Retail Voucher Refund

Isimbwa

I purchased two cinema voucher tickets for Odeon through Xexec at £9.70 each. These vouchers are then to be exchanged at Odeon for cinema tickets. Due to a change in Odeon's prices to £6.75 these vouchers actually ended up being more expensive, as Xexec haven't updated their prices to reflect Odeon's price reduction. I called up Xexec for a refund but was told I couldn't get one as these vouchers are treated as cash. I feel that as they were more expensive in this instant I should be entitled to a refund. Please can someone let me know what my position is here? Thanks in advance.

KatrinaWaves

I’m not sure you are really. Do you have an odeon voucher for £9.75 or an odeon voucher exchangeable for 1xticket?

if it’s exchangeable for 1x ticket you can still get a ticket. If it has monetary value of 9.75 you will have leftover money on the voucher for drinks or snacks. 

Sandtree

Welcome to the world of buying vouchers rather than buying products/services.

If you bought them remotely, as you will have with Xexec, then there will potentially be a cooling off period in which you have a statutory right to cancel... when did you buy them?

Given the Xexec proposition it could be that these are vouchers with a face value greater than the amount you paid in which case its still great to use them and just either get snacks or use for multiple tickets and make up the difference in cash or they're for one admittance in which case pay cash now and keep for when prices return to normal subject to expiry dates.

Aylesbury_Duck

Sandtree said:

Welcome to the world of buying vouchers rather than buying products/services.

Indeed.  People can't resist these "bargains" that turn out not to be so.

jon81uk

If the voucher is for one cinema ticket, you are still getting one cinema ticket.