Barclays VISA debit card - contactless not working?

fleemkt

To be able to use their contactless feature, you had to use the card with a CHIP & PIN transaction.

Does this have to be a purchase instore or could it just be activated by withdrawing cash from an ATM?

See, Idid the latter but when I tried a contactless transaction at self-checkout, payment was declined.  Inserting the card into the reader and supplying the PIN didn't work either.  Any ideas why this might be happening?

I assume it will have nothing to do with the fact that I withdrew the max cash from ATM of £300?  Guessing this has nothing to do with the £45 contactless limit?

jonesMUFCforever

You can activate contactless by making any transaction with the card - if it is under £45 - put your card in the terminal (it will ask for your PIN) Then it should be ok - for the next transaction.
If you use the card in an ATM with the PIN this will work in same way as above.

fleemkt

jonesMUFCforever said:

You can activate contactless by making any transaction with the card - if it is under £45 - put your card in the terminal (it will ask for your PIN) Then it should be ok - for the next transaction.
If you use the card in an ATM with the PIN this will work in same way as above.

Thanks jonesMUFCforever - first CHIP & PIN was drawing out cash at ATM for £300 which was fine.

I wonder why the contactless attempt around 30 minutes later was declined?  I can't imagine it'll have anything to do with me maxing out cash withdrawal, can it?

mab3000

Needs to be a purchase In a shop with the card using chip and pin to activate the contactless feature for the first time. The cash machine use wouldn’t count. If you haven’t done that before then that will be why. 

Wouldn’t have anything to do with the ATM withdrawal you made. 

funkycredit

The ATM withdrawal is chip & pin. So that should have activated contactless. 

Quoted "When you receive a new card, you’ll first need to use it with your PIN in a shop or at a cash machine to unlock contactless payments."

https://www.barclays.co.uk/current-accounts/debit-cards/contactless/

funkycredit

mab3000 said:

Needs to be a purchase In a shop with the card using chip and pin to activate the contactless feature for the first time. The cash machine use wouldn’t count. If you haven’t done that before then that will be why. 

Wouldn’t have anything to do with the ATM withdrawal you made. 

Incorrect. See my last post above. 

Chino

fleemkt said:

I wonder why the contactless attempt around 30 minutes later was declined?

I'd be more concerned about the subsequent Chip & PIN transaction not working:

fleemkt said:

Inserting the card into the reader and supplying the PIN didn't work either.

You should contact Barclays and ask.

born_again

Decline can be due to many reason.
Given contactless failed & then chip & pin failed. My guess is there was a link issue between retailer & bank.
You do not even have to take cash out to reset the contactless counter. Simply doing a balance request is enough. 
A card has 3 limits now. Cash, contactless & POS purchase limit.

jonesMUFCforever

OP Go back to the ATM put card in - pin in - on the menu go to PIN services - normally you get 2 choices of either unlocking or choosing a new PIN. Choose unlock - should work now.

mab3000

funkycredit said:

mab3000 said:

Needs to be a purchase In a shop with the card using chip and pin to activate the contactless feature for the first time. The cash machine use wouldn’t count. If you haven’t done that before then that will be why. 

Wouldn’t have anything to do with the ATM withdrawal you made. 

Incorrect. See my last post above. 

Thank you for correcting. 

And tbh I have mis read the OP’s post. If the card was declined even after putting the PIN number in then it could be for a number of different reasons, Problems with the merchants card payment facilities, fraud prevention block etc. The OP is better off contacting Barclays to find out why.

 I suppose it is Possible a fraud block could have been put in place if the ATM withdrawal   is unusual activity for the account, but more than likely it’s something else 

stclair

You can increase your withdrawal limit in the app. In addition you can check your spending controls in the app also.