Withheld refund by travel agent even though they have received this from tour operator

MadMerc

We booked a special river cruise for our Ruby wedding with Viking cruises via Planet Cruise (Iglu Cruise) due to sail on 16th June. After this was cancelled we waited the 9 weeks we where advised it would take to receive a refund.Then we found that we where not on a priority list and they could not tell us who had the money when we would receive a refund. Further investigation revealed that the refund was issued to them by Viking on 30th June but they could still not tell us when a refund would be forthcoming! They have now been sitting on £6000.00 of our money for over 2 months, will not let us speak to a manager or say even if they will repay it this year - only that they are short staffed and we are in a que! I am seriously considering going to the small claims court.

Thrugelmir

That was an extremely quick turn around for a refund.  Are you sure it was made then. 

Upsidedownandaround

Depending on what method you paid via look at a chargeback or s.75 claim.

elsien

With a different company, getting all of the money back took me 3 months and the mention of a Chargeback,  despite the package holiday regulations referencing 2 weeks.  
There are queues and delays - my line in the sand was the Chargeback time limit which I think is 120 days. 

MadMerc

After getting nowhere with Planet Cruise we spoke with Viking who told us that it was refunded to Planet Cruise on 30th June.

MadMerc

It appears that you cannot do as.75 claim because we paid Planet cruise who are a third party. Have started charge back but told by Barclays that it could take a further 12 weeks!

Butts

MadMerc said:

It appears that you cannot do as.75 claim because we paid Planet cruise who are a third party. Have started charge back but told by Barclays that it could take a further 12 weeks!

Someone needs to put a rocket up Barclays backside - 12 weeks is ridiculous.
Capital One took a week with my chargebacks.