Refund problem from P&O

natea4

hi there. Im looking for advice on an issue I have with getting a refund from pocruises. Last April I booked a cruise with p&o to celebrate my mother's 80th birthday. It was due to sail on 23/3/20. I paid it in monthly installments via my bank to a travel agent. Obviously covid put a major spanner in the works and I cancelled my cruise on 11/3/20 for two reasons...one my mother was 80 and the advice was for over 70s not to travel, and two...I am a staff nurse on a respiratory ward and was already working with covid positive patients at this time. 

P&O offered me a future cruise credit for 100% of the value, which I accepted.  However my mother has expressed since that she is scared to travel and I have been in contact with P&O to ask about a refund. They have told me that I do not qualify for one as I cancelled my holiday before the refund policies came into place and had I cancelled 6 days later I would have been ok. 

I was wondering if there is any way I can appeal this or what I would need to do in order to try for my money back? 

Any advice would be gratefully accepted.  Thank you 

Claire 

[Deleted User]

Other than goodwill, the credit is as good as you'll get, unless your insurance covers you.

sheramber

Unfortunately, as you chose to cancel so are bound by P&O s cancellation policy. 
Had you waited until P&O cancelled it would have been different.

mattyprice4004

Unfortunately as you cancelled and accepted credit, you're not going to be able to secure a refund now.