Claims Guys & HD Law

rgpengelly

I requested for a free PPI claim assessment back in 2016 from Claims Guys online, but didn't complete any the documents they then sent me, I didn't sign anything. I believe I then sent a few letters and completed some online complaints directly with banks/credit card that I had previously dealt with, but I have done nothing and heard nothing in a few years. I have now heard from Barclaycard claiming that they own me several thousand pounds and HD Law are acting on my behalf, and they will receive the cheque. I've never heard of them and haven't knowingly asked them to act on my behalf. Are Claims Guys and HD Law linked? And what should I do?        

brettcta

They’re not linked, no. Claims guys have their own in-house firm called the legal guys to deal with their upcoming Plevin cases. HD Law are a completely different outfit.

start by asking both for letters of authority - they’ll have had to submit something to the lenders to show they have authority which would have had your signature on. Quite often the ‘free PPI check’ online had a section to ask you to sign. The Small details for these Allow them to use that authority to act on your behalf for both the initial info request and then any subsequent complaints (which were auto-converted by banks in the last couple of months before the deadline).

if they can’t provide a valid LOA, you complain and ask them to drop their fees. If they both have valid LOA’s then you’ll end up paying both CMC’s, so wave bye bye to around 50% of your gross redress.