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Bounce back loan from HSBC - 10 weeks and still no word...

Has anyone had major issues with not getting an answer from HSBC? I've been a customer with them for over 20 years, and I applied for a small bounce back on 15th June. I received the application ID via email that day, and snice then... nothing. I've called several times and it's always "you'll get the money this week", I've emailed a complaint to the CEO... I just can't seem to get this loan sorted. Does anyone know where I go from here?
2019 Aim: Save £10,000
Don't sacrifice what you want most for what you want now

Comments

  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    As a customer have you held a business account? 
  • ladymay
    ladymay Posts: 1,126 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    As a customer have you held a business account? 

    Thanks for replying! No, I'm a sole trader and just have personal accounts. A business account isn't required by HSBC
    2019 Aim: Save £10,000
    Don't sacrifice what you want most for what you want now
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    But HSBC do require a feeder account. Have you completed the application for that yet? The BBL application is only done once you have passed the ID and credit checks and the feeder account has been set up.
    No free lunch, and no free laptop ;)
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