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Delivery charges
jobe1972
Posts: 47 Forumite
Hi just wondering the rights if any on items that are delivered and are faulty when it comes to refunds on delivery costs when its part of an order
I vaguely remember reading a long time ago if you have a order delivered of multiple items and part of that order is faulty your entitled to a refund on the delivery charge ..
I ordered some items steel sheets to be exact they was bent when they arrived and not fit for why i bought them from The Range ..they agreed on a refund for the items but not the next day delivery i paid for because oen item i had also ordered was delivered... now I am annoyed because they wouldnt send out replacements for the damaged items and if i still wanted them i could reorder and pay for delivery again which i means I would be paying twice
they say they dont have to offer a refund on delivery as thats the company policy which might be right hence why i am here
I vaguely remember reading a long time ago if you have a order delivered of multiple items and part of that order is faulty your entitled to a refund on the delivery charge ..
I ordered some items steel sheets to be exact they was bent when they arrived and not fit for why i bought them from The Range ..they agreed on a refund for the items but not the next day delivery i paid for because oen item i had also ordered was delivered... now I am annoyed because they wouldnt send out replacements for the damaged items and if i still wanted them i could reorder and pay for delivery again which i means I would be paying twice
they say they dont have to offer a refund on delivery as thats the company policy which might be right hence why i am here
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Comments
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Why would they send out replacements, when you asked for a refund? Surely that would be a exchange.
Was next day delivery a extra charge over their std delivery option?Life in the slow lane0 -
If the delivery was one price for all the items and the same price would have been charged for the item you got then you are not entitled to a refund. If you paid extra for it all then they should give you the difference back.0
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I didnt ask for a refund I said they agreed on one meaning they admitted the stuff was damaged they refused to send a exchange they said if i wanted the stuff i would have to reorder and pay the delivery again if they had just exchanged the items i wouldnt of come here and if they had refunded the items plus the delivery charge so i could reorder them then i wouldnt be out of pocket for a problem caused by them the next day delivery was £2 more i think over there standard deliveryborn_again said:Why would they send out replacements, when you asked for a refund? Surely that would be a exchange.
Was next day delivery a extra charge over their std delivery option?0 -
Just reject the whole order for a full refund including delivery and then place a new order if you wish.In the game of chess you can never let your adversary see your pieces0
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