VAT not mentioned on telephone quote, but added to final invoice! What are my rights?

Mickey666

stragglebod said:

Mickey666 said:

the_lunatic_is_in_my_head said:

Mickey666 said:

unholyangel said:

bap98189 said:

ThumbRemote said: You are both completely wrong. In the UK prices are to be quoted to consumers including VAT, not as an add-on. 

You are correct but there is no evidence that they didn't say the price was exclusive of VAT. If taken further they will say they made this clear and the OP will say they didn't. 

Thankfully the CCRs place an obligation on the trader to provide the necessary information by durable medium. It is also up to the trader to prove they complied with this obligation. 

‘Durable medium’?  Is that enshrined in the CCRs I wonder?   

My bet is that if the OP had asked for written confirmation (ie a ‘durable medium’) then the company would have written £150 +vat.

As far as I know that wouldn't be acceptable either, the price should be give as £150 + £30 VAT Total £180, or simply £180. 

It shouldn't be for the consumer to make a calculation nor be expected to know the various VAT rates which apply to different things. 

Well that could be fun around budget day if the chancellor changes the rate of VAT.  
I think ‘+vat’ is adequate.

You might think that. The law however thinks differently.

Agreed.  But the law gets broken all the time