ryanair refunds

emsdan

Can someone explain to me why ryanair are getting away with refusing to refund customers illegally.  Having processed my refund 16/5/2020 for a flight they cancelled, refund would take 20 days it said on the confirmation email. Received my last correspondence from them on the 3 July offering us a voucher which obviously we refused because we were due a full refund in a couple of days as stated in the email on 16 May. Today finally got an answer from their live online chat, apparently "the voucher was issued automatically" they made the decision for me even though in the last email we had to accept their "good will gesture" of a voucher. I was then told I'm now at the back of the "cash queue". They then refused to answer any of my questions about their legal obligation to refund within 7 days, for compensation, even interest payment seeing that they are keeping their company afloat with an illegal loan funded by customers. How are they allowed to get away  with this?

bagand96

They weren't refunding within the 7 days, but then again no airlines were.  This was due to millions and millions of bookings that needed refunding coupled with them closing their offices and having to adapt to working from home.  Not making excuses for Ryanair, it's just the facts of the situation.

They then made it quite difficult for customers with the voucher system, meaning you had to AGAIN request a refund, even after you'd done it the first time.  Ryanair are not famed for good customer service, no change there then.

You can talk legal/illegal but the bottom line is the regulators won't do anything about it other than issuing press releases "warning" airlines.  In terms of actually getting your cash, start a chargeback or section 75 claim on your card.  You could have done this way back in July when the unsolicited voucher arrived.  They won't entertain any claim for interest or "compensation" so I wouldn't waste your time.  You could take them to Small Claims Court  (not in the UK - being Irish you'd have to use the EU process - clock is ticking on that!) but in a legal sense you can only claim your demonstrable losses - which is likely the interest you'd have earned between 7 days after your flight was cancelled and now.  Given what interest rates are, it won't be worth your time or the court fee bothering