Bank details compromised, indemnity refused.

greyteam1959

The OP clearly is not listening to anything that is said by others on here & seems to want to do everything possible to make this situation as long & difficult as they can.
Call your bank.
Tell them you did not authorise the direct debit.
Tell them that you would like to make a claim under the direct debit guarantee.
They then HAVE to refund you immediately.
Don't SAY anything else & don't DO anything else.
End.

Rheon

Yes! The bank has refunded me at last! Justice has been done! Happened very quickly after escalating to customer relations. Thank you for your advice and positive comments here. To the doubters here, I forgive you! I am honest and tenacious and justice has prevailed!

Manxman_in_exile

So it's two weeks since you posted on here that your bank was refusing to refund you, so it must be three or four weeks since you first asked for a refund from them.

If you made it clear to them from the outset that it was a direct debit that you had not authorised (as simple as that) you should do as I suggested earlier and make a formal complaint to your bank pointing out to them that the staff in question obviously require retraining as this should have been resolved pretty much immediately.  This suggestion is not to help you but to protect future customers with similar problems.