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Flight Refund?

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NeilMort
NeilMort Posts: 1 Newbie
edited 19 May at 4:52PM in Coronavirus Board
I had a return flight with Singapore Airlines from Heathrow to Manila in March. My return flight was cancelled due to Singapore banning transit passengers. Singapore Airlines we're not operating any alternative routes for me to take.

I eventually bought a ticket to fly home with another airline. Is Singapore Airlines obligated to compensate me for the ticket I had to buy? If so what regulations can I quote to them?

Comments

  • bradders1983
    bradders1983 Posts: 5,684 Forumite
    1,000 Posts Third Anniversary Name Dropper
    edited 25 August 2020 at 12:35PM
    Did they actually physically cancel the flight or did it fly without you being on it?
  • Caz3121
    Caz3121 Posts: 15,832 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    NeilMort said:
     Is Singapore Airlines obligated to compensate me for the ticket I had to buy? If so what regulations can I quote to them?
    If the part was departing Manila then EU261 regulations are not applicable so you would be looking for any Philippines regulations (not aware of any)
    Airline conditions of carriage should advise what happens in the case of a cancelled flight - I would suspect you should get a refund on the unused portion of your ticket and defer to your travel insurance (this assumes the flight was cancelled, otherwise probably only travel insurance relevant)
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