Understanding potential future dealings with dealer before putting in complaint

tommse

Not so much! Had the new one a couple of weeks now. Would be easier not to complain, but then the service was very far from ideal.

AdrianC

tommse said:

I was due to pick up my car (ex demo, 3k miles on clock), booked a week in advance. The day of pick up they said they'd realised the drivers window didnt work (a known issue on the model so could be true, but unlikely to be true that they'd only just realised). They said I could use their future demo car while this got sorted. I drove down  the 2 hours in my car at the time that Ive had since new and has no problems. They handed the keys over and gave very little help with the new car, which being an EV and automatic I would have appreciated.
The next morning they sent me a video of my old car not starting and wanted to know why it wouldnt. I've never had any problems with my car, had driven it the 2 hours there, an hour the same week to webuyanycar valuation and the week before 360 miles down south. This was very, very stressful as either they thought me dishonest or there were nefarious goings on from their side, and of course they had both my new and old car. I posted asking for advice on FB in the car group. Within minutes the salesman was on the phone to me saying he had seen the post (which I was careful not to name and shame on as I have been here), was very unhappy but also saying I didnt need to worry about my part ex. 
My new car needed an update which I asked 6 times over a few weeks (have screenshot evidence of this) whether it happened before getting an answer.
I had the interim car for 2 weeks. I had to travel an hour to meet them halfway to switch to my new car, and they were 45 minutes late which caused issues with my own work. I unfortunately left bits of my dashcam in their car which they havent sent back to me. 
Thats the whole story and what im wondering to complain about, but cautious of how much the relationship will be soured if I have to deal with them again. 

Honestly, if that's it, I'd just let it go...

tommse

Thanks for your advice everyone, much appreciated. 
@AdrianC , would be concerned as the customer if they had both your new and old car, said your car which is fine didnt work and the new car they discovered on the day after 3k miles the windows dont work? After the advice though I think I will just leave it and definitely not deal with them again. 

burlingtonfl6

In the grand scheme of things I think you're making a bit much of it all.

Mercdriver

burlingtonfl6 said:

In the grand scheme of things I think you're making a bit much of it all.

I agree.  

Dr_Crypto

I'm not really sure what the complaint is, to be honest. 
You bought a used car which had a minor fault. They fixed the fault and gave you a loaner whilst doing so. That is good service. 
You say the handover of your new vehicle was inadaquate but did you ask the questions you wanted answering or ask the salesman for a more detailed explanation? 
You left some of your property in the loaner. Yes they should send it back but that's not really a priority for them and it is your responsibility to check. 
The salesman calling you about the part ex is a bit off but you could and did send him packing. 

Mercdriver

I think commenting on their company facebook before following up with them directly was probably unnecessary also.