Santander Payments Procedures

laneymc

I’ve been a Santander customer for years( was A&L prior to this) and I have two issue that they cannot rectify. Firstly say I have direct debits or standing orders due out on a Monday they take the actual payment on the Sunday (not even late on but early in the day) but the date shows as Mondays date!! Secondly on payday they will take all my direct debits standing orders and payments out before processing the salary payment then CHARGE ME FOR BEING OVERDRAWN . I’ve complained many a time and can only be told it’s a computer system and they can’t see why it happens . Has this happened to anyone else and how did you fix it 

colsten

I have also been a Santander customer for a similar number of years as you. I can't say I have ever had any issue with when they process the SOs and DDs. You only get charged overdraft fees if you are in fact overdrawn at the end of a day. The sequence in which they process incoming and outgoing payments during a given day doesn't matter, only the balance at the end of the day does.

Have you considered changing your SO and DD dates, as you seem to have them set to your payday? SO dates you can change yourself (you may have to delete the existing SOs and set up new ones), and most DD payees will also change your DD date if you ask them.

soulsaver

They don't charge (me) for being in a negative balance for part of the day if positive by close of business same day. 

jonesMUFCforever

Check the post count and come to your own conclusion.

Old_Lifer

Traditionally  in banking,     debits were processed before credits each day.     If at the start of  the day  if  you didn't  have sufficient cleared balance to  fund  payments due that day,  you would go overdrawn.      You will probably  find  some requirement that you  must have cleared funds in your account before making a payment.

born_again

jonesMUFCforever said:

Check the post count and come to your own conclusion.

Yep.
Especially given that credits have to show before debits now.
So if OP had DD's going out and no funds. They would not be paid, unless a credit came in later in the day. As DD's are checked against balance twice. 1st thing and around lunch time.