Arnold Clark - MOT

shaun_from_Africa

Grumpy_chap said:

By the way, I have been on holiday once as well.  

Only once? You poor thing.
If only you had the same financial resources as you know who and could afford holidays in Florida and be able to pay cash for expensive new cars on a regular basis then your life would be so much better and you could boast about it at every available opportunity.

AdrianC

Leeanne_91 said:

The mileage at the MOT was 30,948 and it was just shy of 33,700 when I picked it up

So 3k miles since the MOT.

Worn discs and pads after 34k from new is hardly unreasonable.

do you think I’m likely to fork out for new discs/pads if needed?

Depends entirely on whether they're going to make a goodwill offer.

sweetsand

Leeanne_91 said:

The mileage at the MOT was 30,948 and it was just shy of 33,700 when I picked it up (I recently stated a lower mileage number - my mistake, apologies). I know I should have focused better when at the dealership but it was very overwhelming, rushed and not to mention I could barely breathe in these awful masks you have to wear. It is my fault! My question still stands - do you think I’m likely to fork out for new discs/pads if needed?? 

Hi L
You picked up you new car at 33700mls, what is the mileage now?
If you have time, is their a fast fit outfit near you a free brake check, if so go for it
then on those results, phone AC.
if you've done less than 1k, as I said a while back, AC may pay for it.
x

The_Rainmaker

sweetsand said:

If you have time, is their a fast fit outfit near you a free brake check,

Have you ever set foot North of the border and more importantly to one of the islands?

bigadaj

Mercdriver said:

sweetsand said:

Dear Op
We get off the plane at Orlando International several years ago and picked up a very large, almost brand spanink new SUV. Guess what,  the air con was not working, we drove out of the airport, waited, waited and turned round aftet ten mins, it was an out of season hols, they changed the car there and then - what i am saying these things can go wrong. AC is a big outfit I'm sure they will see you ok

Re "adviseary" it is just that it is not an instruction to do it right now but advsing people to watch out depdening on their driving habits, milegae etc that brakes etc may need chaging - most dealers outfits smaller ones give you  a few k miles and or three months on brakes etc I thin but not 100% on this as we have not bought a used car for amny, many years.

ATB

what does a car hire in Orlando have to do with the OP's situation?  Stop posting to up your post count.  We've all been on holiday.

But it can't have been a premium brand.....

bigadaj

The_Rainmaker said:

sweetsand said:

If you have time, is their a fast fit outfit near you a free brake check,

Have you ever set foot North of the border and more importantly to one of the islands?

How dare you, she owns several.

waamo

sweetsand said:

AdrianC said:

Leeanne_91 said:

I’ve just bought my 3rd car with AC on August 4th 2020. The last two times the experience has been brilliant and I’ve never had any issues with either vehicle. Given the new rules with COVID-19 I wasn’t offered a test drive at the garage, this wasn’t a problem as I’ve test driven this make of car before and enjoyed it. It was a very rushed exchange, again, I didn’t bother me given the situation the country is in at the moment. Half way up the motorway on my way home (which is a two hour drive as well as a 2.5hr ferry journey) the tyre pressure light appeared. Once at the ferry I phoned AC to ask about the situation as well as ask where the MoT certificate was as it wasn’t along with the service history! I was told that they couldn’t hand out hard copies of the MoT certificate because if COVID-19, which is strange because I’ve always been given a hard copy when buying the car. I asked if there was any advisories and when the next MoT is due. He told me it’s due in January and there was no advisories that he could see. A week later, the brakes are letting out one heck of a screeching noise every time I touch the pedal - you can hear me before you see me. Something wasn’t right. I went on to DVLA and checked the MoT myself, there WAS advisories for the brake discs! My car is currently under warranty and have now had it booked into the local Renault dealership - with the advise to do so by AC themselves. My worry is, is that they’ll say the problem isn’t covered via the warranty and I’ll have to fork out a fortune for the repair. Can they do that knowing they sold me a car with advisories that were 6months overdue AND not letting me know? 

You bought a 3.5yo car without test-driving it.
An hour up the road, the tyre pressure light came on. Could easily have picked up a nail or similar on the road post-collection.

You didn't check the MOT history online before purchase.
When you did, post-purchase, the brake discs turned out to have "had an advisory" (for what? Corrosion, wear, damage?) seven months and how many miles earlier?
A week post-purchase (and how many miles?), the pads were down to the audible wear indicators -  so it needs discs and pads. They're a wear-and-tear consumable, no warranty will cover them.

Yes, it would be good customer service for the vendor to agree to change the discs and pads. Arnold Shark are not renowned for good customer service.
You could have queried them, and got them (and a new test) in as part of the purchase deal. But I presume you don't want to drive back to the vendor themselves to get that work done. Is there another of their branches nearer to you? They are certainly under no obligation to pay main dealer rates for somebody else to change them - but your car is still under the balance of the manufacturer's 5yr/100k mile warranty (assuming it's not hit that 100k, and assuming all servicing requirements have been met).
I think Renault's intervals are 1yr/18k, so when was it last serviced? By a main dealer, or elsewhere?

There is no time limit on fixing advisories, or even any requirement to do so - they are simply something which has passed the test, but which the tester believes the vehicle's owner should be made aware of.

Dear OP
It does not matter one bit if you "test drove" the car or not or "cehcked the MOT" online.  It can help but the bottom line is not many things show up on a 10 minute test drive and as usally the car people are buying is newer, better, they may get a false sense of secuirty. Therefore, buying as you did happens daily thousands of times I guess, we bought over the phone years, many years ago when we bout a car under a year old for a main dealer as we knew they would be good or put it right
AC is a big org and I can see where you are coming from and your past expereince of buying used cars ie no problems.

What I would say to you is phone them, speak to a manger, sales manager or the aftercare manager, I'm sure they will sort it out.
About the mot and I have said plus someone else, it only advsiory and the 6 months you refer to may not be applicalbe as the car sat around so compare the mot mileage and what the mielage was from when it was sold to you and if its ik mile or more, pick them up on that.

I hope it all works out for you
x

Why have you deleted your post about the hire car on holiday?

Mercdriver

Mercdriver said:

sweetsand said:

Dear Op
We get off the plane at Orlando International several years ago and picked up a very large, almost brand spanink new SUV. Guess what,  the air con was not working, we drove out of the airport, waited, waited and turned round aftet ten mins, it was an out of season hols, they changed the car there and then - what i am saying these things can go wrong. AC is a big outfit I'm sure they will see you ok

Re "adviseary" it is just that it is not an instruction to do it right now but advsing people to watch out depdening on their driving habits, milegae etc that brakes etc may need chaging - most dealers outfits smaller ones give you  a few k miles and or three months on brakes etc I thin but not 100% on this as we have not bought a used car for amny, many years.

ATB

This one? (click previous quotes)

waamo

Mercdriver said:

Mercdriver said:

sweetsand said:

Dear Op
We get off the plane at Orlando International several years ago and picked up a very large, almost brand spanink new SUV. Guess what,  the air con was not working, we drove out of the airport, waited, waited and turned round aftet ten mins, it was an out of season hols, they changed the car there and then - what i am saying these things can go wrong. AC is a big outfit I'm sure they will see you ok

Re "adviseary" it is just that it is not an instruction to do it right now but advsing people to watch out depdening on their driving habits, milegae etc that brakes etc may need chaging - most dealers outfits smaller ones give you  a few k miles and or three months on brakes etc I thin but not 100% on this as we have not bought a used car for amny, many years.

ATB

This one?

That's the one. Why delete it when it's been quoted? That makes no sense at all.

Mercdriver

waamo said:

sweetsand said:

AdrianC said:

Leeanne_91 said:

I’ve just bought my 3rd car with AC on August 4th 2020. The last two times the experience has been brilliant and I’ve never had any issues with either vehicle. Given the new rules with COVID-19 I wasn’t offered a test drive at the garage, this wasn’t a problem as I’ve test driven this make of car before and enjoyed it. It was a very rushed exchange, again, I didn’t bother me given the situation the country is in at the moment. Half way up the motorway on my way home (which is a two hour drive as well as a 2.5hr ferry journey) the tyre pressure light appeared. Once at the ferry I phoned AC to ask about the situation as well as ask where the MoT certificate was as it wasn’t along with the service history! I was told that they couldn’t hand out hard copies of the MoT certificate because if COVID-19, which is strange because I’ve always been given a hard copy when buying the car. I asked if there was any advisories and when the next MoT is due. He told me it’s due in January and there was no advisories that he could see. A week later, the brakes are letting out one heck of a screeching noise every time I touch the pedal - you can hear me before you see me. Something wasn’t right. I went on to DVLA and checked the MoT myself, there WAS advisories for the brake discs! My car is currently under warranty and have now had it booked into the local Renault dealership - with the advise to do so by AC themselves. My worry is, is that they’ll say the problem isn’t covered via the warranty and I’ll have to fork out a fortune for the repair. Can they do that knowing they sold me a car with advisories that were 6months overdue AND not letting me know? 

You bought a 3.5yo car without test-driving it.
An hour up the road, the tyre pressure light came on. Could easily have picked up a nail or similar on the road post-collection.

You didn't check the MOT history online before purchase.
When you did, post-purchase, the brake discs turned out to have "had an advisory" (for what? Corrosion, wear, damage?) seven months and how many miles earlier?
A week post-purchase (and how many miles?), the pads were down to the audible wear indicators -  so it needs discs and pads. They're a wear-and-tear consumable, no warranty will cover them.

Yes, it would be good customer service for the vendor to agree to change the discs and pads. Arnold Shark are not renowned for good customer service.
You could have queried them, and got them (and a new test) in as part of the purchase deal. But I presume you don't want to drive back to the vendor themselves to get that work done. Is there another of their branches nearer to you? They are certainly under no obligation to pay main dealer rates for somebody else to change them - but your car is still under the balance of the manufacturer's 5yr/100k mile warranty (assuming it's not hit that 100k, and assuming all servicing requirements have been met).
I think Renault's intervals are 1yr/18k, so when was it last serviced? By a main dealer, or elsewhere?

There is no time limit on fixing advisories, or even any requirement to do so - they are simply something which has passed the test, but which the tester believes the vehicle's owner should be made aware of.

Dear OP
It does not matter one bit if you "test drove" the car or not or "cehcked the MOT" online.  It can help but the bottom line is not many things show up on a 10 minute test drive and as usally the car people are buying is newer, better, they may get a false sense of secuirty. Therefore, buying as you did happens daily thousands of times I guess, we bought over the phone years, many years ago when we bout a car under a year old for a main dealer as we knew they would be good or put it right
AC is a big org and I can see where you are coming from and your past expereince of buying used cars ie no problems.

What I would say to you is phone them, speak to a manger, sales manager or the aftercare manager, I'm sure they will sort it out.
About the mot and I have said plus someone else, it only advsiory and the 6 months you refer to may not be applicalbe as the car sat around so compare the mot mileage and what the mielage was from when it was sold to you and if its ik mile or more, pick them up on that.

I hope it all works out for you
x

Why have you deleted your post about the hire car on holiday?

She obviously doesn't realise that if someone quotes her, that the post remains.