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Children's isa no longer eligible for higher interest rate

I have set up a child's isa for my son, and my wife and I have been saving in that account since he was born in 2012. We have just received a letter from Halifax to say he was not eligible for the higher rate of interest since 2017. They have only just sent the letter within the last 3 months.
Are we able to claim from Halifax as they have just advised us in 2020 for the loss of interest on that account and what are the next best options for transferring to a different account?

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