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Opodo refund

Rasma
Posts: 1 Newbie
Hello,
I have booked flights with Qatar Airways through Opodo to travel Gatwick - Sydney and then Sydney - Sofia in August 2020.
These flights were cancelled due to Covid19 and I requested a refund on the 10th May. Its has been more than 90 days since I requested the refund and I have recieved nothing.
I have contacted Opodo numerous times and they keep telling me that they are waiting for the airline to refund them so that they can refund me. However I have also contacted the airline directly who share my concern and they advised me that no refund request has been made by Opodo.
I understand many people are awaiting refunds in the current climate however do you think I have a cause for concern? If so do you have any advice as to how I can resolve this issue?
Thanks in advance.
0
Comments
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Start a chargeback claim against Opodo for failure to carry out your instructions0
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I have the same problem. I begun a chargeback with American Express and it was challenged by Opodo and upheld by Amex as I had not waited out the 90 days. I’ve since tried to reopen the dispute and Amex are telling me I’ve received a voucher and won’t be refunded - I haven’t received anything and now the booking on Opodo is no longer live. Not looking good but going to keep going with Amex to try and have the chargeback reopened.0
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