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Hotel closed due to covid

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Majoca1963
Majoca1963 Posts: 3 Newbie
Third Anniversary First Post
edited 19 May at 4:52PM in Coronavirus Board
Hi, booked an hotel through Alpha rooms for 7 people in January  for a stay in September this year 2020 in Majorca.. It was booked as non refundable at the time if you wanted to cancel. Now the hotel is closed due to covid until next year  and Alpha rooms are refusing to refund money as they are  saying it is non refundable, can I claim through my credit card? 

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  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 24 August 2020 at 9:33AM
    Alpha Rooms are fobbing you off. Non-refundable means if you cancel. If they cancel, you are entitled to a refund, as they cannot supply the service. If they won't refund, do a chargeback.
    Did you book for all 7 on the one transaction?
    No free lunch, and no free laptop ;)
  • sheramber
    sheramber Posts: 22,589 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    If this was a booking for room only the hotel should be refunding Alpharooms, who should then refund you.

  • Hi macman, yes they were all booked in one transaction. Thank you both for your replies, both helpful .
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