Virgin Money / B-Online current account app

dreamypuma

Has anyone else checked there banking app over the weekend to find an unusual black symbol against the current account balance panel?

This is on the home page, in the top right of the account balance panel. It looks like a black triangle with an explanation mark (like a warning sign).

Our account is fine, never goes overdrawn.

Did a live chat with Virgin, and they say it's a known issue, and there's no issue with the account. 

Just a bit alarming, and wondered if others are affected.

Trina90

Yes!! That appeared for me yesterday for the first time and I'd been googling to try to find the answer but couldn't find an explanation.

dreamypuma

Trina90 said:

Yes!! That appeared for me yesterday for the first time and I'd been googling to try to find the answer but couldn't find an explanation.

Thanks. Glad I'm not alone. It's a bit alarming, particularly if there's no explanation. 

I've read stories of banks being able to freeze accounts with no advice due to investigation etc. (We don't have anything to hide)

It's a bit worrying when it's the main account for all day to day bills.

colsten

No black triangles for me.

colsten

dreamypuma said:

It's a bit worrying when it's the main account for all day to day bills.

Have you got a backup account? It's always a good idea to have at least 2 current accounts, with different institutions, as problems can arise with any bank.

dreamypuma

colsten said:

dreamypuma said:

It's a bit worrying when it's the main account for all day to day bills.

Have you got a backup account? It's always a good idea to have at least 2 current accounts, with different institutions, as problems can arise with any bank.

Yes. This is our joint account, which all our household bills are managed. In addition to this we each have our individual accounts for casual purchases.

The thing that spooked me is that recently we made a large transaction from this account, to pay a mortgage off (there's a paper trail for everything).  Or that the bank may have flagged the account for fraudulent activity they had noticed.

We generally keep very little in our current accounts.

In the event that anything drastic happened, we'd be fine. It's just the inconvenience of notifying  people / companies of alternative details. It's a headache no one needs.

TheMightySwordfish

In ringing them for another reason, mentioned it in passing and it is a bug after the latest update. Nothing to worry about.