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Virgin Money / B-Online current account app

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dreamypuma
dreamypuma Posts: 1,349 Forumite
Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
edited 23 August 2020 at 10:54AM in Budgeting & bank accounts
Has anyone else checked there banking app over the weekend to find an unusual black symbol against the current account balance panel?

This is on the home page, in the top right of the account balance panel. It looks like a black triangle with an explanation mark (like a warning sign).

Our account is fine, never goes overdrawn.

Did a live chat with Virgin, and they say it's a known issue, and there's no issue with the account. 

Just a bit alarming, and wondered if others are affected.
My farts hospitalize small children :o

Comments

  • Trina90
    Trina90 Posts: 541 Forumite
    Eighth Anniversary 500 Posts Name Dropper
    Yes!! That appeared for me yesterday for the first time and I'd been googling to try to find the answer but couldn't find an explanation.
    Mortgage started 2015: £150,000 2016: £130,000 2017: £116,000 2018: £105,000 2019: £88,000 2020: £69,000 2021: £51,195 2023: MORTGAGE FREE!
  • dreamypuma
    dreamypuma Posts: 1,349 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 23 August 2020 at 10:53AM
    Trina90 said:
    Yes!! That appeared for me yesterday for the first time and I'd been googling to try to find the answer but couldn't find an explanation.
    Thanks. Glad I'm not alone. It's a bit alarming, particularly if there's no explanation. 

    I've read stories of banks being able to freeze accounts with no advice due to investigation etc. (We don't have anything to hide)

    It's a bit worrying when it's the main account for all day to day bills.
    My farts hospitalize small children :o
  • colsten
    colsten Posts: 17,597 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    No black triangles for me.
  • colsten
    colsten Posts: 17,597 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper

    It's a bit worrying when it's the main account for all day to day bills.
    Have you got a backup account? It's always a good idea to have at least 2 current accounts, with different institutions, as problems can arise with any bank.


  • dreamypuma
    dreamypuma Posts: 1,349 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 23 August 2020 at 2:12PM
    colsten said:

    It's a bit worrying when it's the main account for all day to day bills.
    Have you got a backup account? It's always a good idea to have at least 2 current accounts, with different institutions, as problems can arise with any bank.


    Yes. This is our joint account, which all our household bills are managed. In addition to this we each have our individual accounts for casual purchases.

    The thing that spooked me is that recently we made a large transaction from this account, to pay a mortgage off (there's a paper trail for everything).  Or that the bank may have flagged the account for fraudulent activity they had noticed.

    We generally keep very little in our current accounts.

    In the event that anything drastic happened, we'd be fine. It's just the inconvenience of notifying  people / companies of alternative details. It's a headache no one needs.
    My farts hospitalize small children :o
  • In ringing them for another reason, mentioned it in passing and it is a bug after the latest update. Nothing to worry about. 
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