Been refused PPI compensation from Lloyds Bank 22 August 2020 at 5:15PM in Reclaim PPI & other insurance 8 replies 255 views

carebear71

Hello, looking for advice please regarding PPI. I put in a claim to check if I'd been sold PPI just before the deadline last August. I thought I'd checked years ago so wasn't expecting anything. Was shocked when I was informed in October I'd had PPI on a loan and credit card from Lloyds Bank in 1993 ( had originally been TSB in Scotland) Put in claim form online but didn't have any of the original documents. I'm a staff nurse,  had been in full time permanent employment in NHS with full sick pay etc so don't know why I would need PPI. Suffered a bereavement in December so had other issues, then realised in February I hadn't heard anything. After several phone calls discovered a letter had been sent to the wrong address in November saying I had been refused compensation. Put in appeal, nothing happened during lockdown then sent letter by recorded delivery in May to Lloyds. Have since received more letters saying I'm still not entitled to compensation. Someone phoned me again last to check details,  said again I wouldn't have needed PPI working in the NHS etc,  have been sent another letter saying I've been refused. I'm really annoyed,  does anyone think it's worth contacting the Financial Ombudsman? Thanks for your time.

[Deleted User]

Impossible to say without knowing the reasons for rejection.

carebear71

zx81 thanks for replying. The letter I received today said "you had some employee benefits which could have protected the payments of your card however these were not sufficient " 
 I would have been entitled to full sick pay for 6 months then half pay plus statutory sick pay for another 6 months. Also unlikely to be made unemployed due to permanent contract with the NHS.  They also say I gave explicit consent to taking out the policy. I was 22 at the time,  feel I must have been talked into it but can't prove it.

[Deleted User]

Their rejection reasons seem fairly solid.

You could go to FOS, but keep your expectations low.

jonesMUFCforever

carebear71 said:

zx81 thanks for replying. The letter I received today said "you had some employee benefits which could have protected the payments of your card however these were not sufficient " 
 I would have been entitled to full sick pay for 6 months then half pay plus statutory sick pay for another 6 months. Also unlikely to be made unemployed due to permanent contract with the NHS.  They also say I gave explicit consent to taking out the policy. I was 22 at the time,  feel I must have been talked into it but can't prove it.

How much did you owe though? Did you always clear the card every month (meaning no PPI premium would be charged) or would it have taken more than 6 months or even a year to clear the credit card balance?
For them to say your benefits were not sufficient suggests you held a largish balance over a long period of time - am I correct?

carebear71

Jones I know I didn't clear the balance every month as I had to buy a car so got the loan, was renting,  paying bills etc. I had at least over a thousand pound on the credit card at one point. 

dunstonh

Being employed by they NHS is not an automatic uphold reason.  Some types of PPi wouldn't pay out in addition to employer benefits.  Those types would be expected to see a complaint upheld.   However, if they pay out in addition to the employer benefits then you are getting what you pay for.

 feel I must have been talked into it but can't prove it.

Feelings are not something you can evidence.   

oes anyone think it's worth contacting the Financial Ombudsman? 

if you feel the response is wrong then going to the FOS is the only thing you can do.   The uphold rate at the FOS is much lower nowadays as banks know what to expect from the FOS.   So, don't get you hopes up (its under 1 in 4 success rate currently). 

-taff

You had six months from being aware of the rejection to go to the FOS. I think you may be out of time to complain.

carebear71

Thank you to you all for taking the time to comment.  I think it seems there is no point in taking the complaint further by the sounds of it.