Praise: Richer Sounds TV Warranty

Cornucopia

When you buy a TV from Richer Sounds you get a 6 year Warranty included at no additional cost.   It's a nice bonus, and I never expected to need to use it (modern TVs are quite reliable).

After 3 years my LG TV developed purple patches on the screen (caused by degradation of the phosphor in the backlight LEDs).   I contacted RS to find out about making a claim.   It was all very easy:

- I didn't need the receipt, they already had my details.

- All the contractor needed was a description of the fault and a photo of the serial number plate, and they ordered the spare parts.

- After a couple of weeks, the parts were in and they made an appointment for an Engineer to call.

- Engineer arrived - prompt, polite, friendly and properly equipped with tools, stands and spares.

- After an hour, the TV was fixed at no cost to me.

- They do charge £30 if you need them to take the TV off the wall, but I didn't need that. 

mersey

Very similar what happened to my LG,excellent warranty and customer service.

mobileron

There the best in the business and people still go to currys who will charge u £7 a month for a 50 inch tv , easy to work out.

Spank

Isn't it funny that if it's an RS post it will be praise. If only the same could be said for Currys or even John Lewis these days

Cornucopia

I bought my Printer from Currys and it came with a 3-year manufacturer's warranty.   I even went back and successfully haggled for some money off when they reduced the model a week later.   But I wouldn't buy a TV there - no point.

missile

I had similar issue with my Samsung TV which was nearing the end of it's 5 year warranty. John Lewis sent an engineer who replaced the screen at no cost.