Halifax Employer Reference Request

RauHughes

Hey guys, 

Halifax have requested an employer reference from my wife's employer (she's currently on mat leave, we sent a return to work letter and her payslips prior to mat leave but it has been deemed insufficient - probably due to a pay rise she's had since being on mat leave).

Broker told us Tuesday that Halifax have reached out directly to her employer for this. Does anyone know how this would be? (Letter or email).

My wife works for a large care provider who own multiple homes. The return to work letter was issued by her actual care home (with their address and contact info) but the registered company address is for head office at a totally different site. 

Head office are still working from home post covid, thus there is significant delays in them actually actioning post. She has spoken with her care home and head office directly but neither has received the request as of Friday. Head Office have recommended the request be emailed to payroll rather than posted to them to avoid delays.

1) will Halifax have used the contact info provided on the return to work letter or the contact info on companies house?
2) is it normal to email or write for these requests?
3) I have contacted my broker to find out how the request was sent but I've had no response from them. Same for requesting the reference be requested via email. Am I allowed to contact Halifax directly to relay this to them if my application is going via a broker?

We're 5 weeks into this application now and the vender is getting nervous that there is no update. We can't afford another 1-2 week delay for this reference so looking for help on how best to get this moving if anyone has any experience or ideas!!

Thanks

Sparklestar1127

If this were me I’d have to call myself. I couldn’t deal with the lack of control over that one. Good luck.  

haras_n0sirrah

Generally halifax will call the employer to get an email address to send the reference to

jsj25

My broker sent off an employment reference to Halifax. They needed one or two minor amends but they informed me of that via the broker, not my employer. It was actually me who had to approach my employer with the request and to provide them with the necessary email address to send it to, so Halifax haven't made contact with them directly.

RauHughes

Thanks guys.

If I've not heard back from my broker by Monday (baring in mind I tried to contact them on Wednesday and today!) I'm just going to call  Halifax directly. Hopefully they will give me an email or accept the one I offer them!

The Mojo nightmare continues!

kingstreet

We issue this to our client when a reference is required;-

"Hi,

We have been asked to ask you to pass the following to your (new) employer for their assistance in confirming your income and employment.

Please ask your employer to produce a letter which includes/meets the following requirements;-

 •             Addressed to Halifax plc, PO Box 548, Leeds. LS1 1WU

•             Roll number included

•             The full name of the employee

•             The employee’s job title

•             Start date

•             Contract status – temporary or permanent

•             Basic salary and details of any additional pay such as Overtime, Commission or Bonus

•             It must have either a company stamp, or be typed on, or accompanied by a sheet of the company’s headed paper

•             The reference must be signed and dated, and the name and position of the person completing the reference be provided.

Once ready, it MUST be sent directly from the employer to employmentreference@lloydsbanking.com and please take care with the spelling of the email address.

Thank you"

RauHughes

kingstreet said:

We issue this to our client when a reference is required;-

"Hi,

We have been asked to ask you to pass the following to your (new) employer for their assistance in confirming your income and employment.

Please ask your employer to produce a letter which includes/meets the following requirements;-

 •             Addressed to Halifax plc, PO Box 548, Leeds. LS1 1WU

•             Roll number included

•             The full name of the employee

•             The employee’s job title

•             Start date

•             Contract status – temporary or permanent

•             Basic salary and details of any additional pay such as Overtime, Commission or Bonus

•             It must have either a company stamp, or be typed on, or accompanied by a sheet of the company’s headed paper

•             The reference must be signed and dated, and the name and position of the person completing the reference be provided.

Once ready, it MUST be sent directly from the employer to employmentreference@lloydsbanking.com and please take care with the spelling of the email address.

Thank you"

Thanks Kingstreet. Do you thinks it's worth just cutting out the middleman and asking my wife's payroll department to send the info stated in your response to the email address you provided?