We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a very Happy New Year. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Very.co.uk - returned faulty item, given full refund to credit card then charged in full
Comments
-
I'm not denying that they have the right to confirm it's faulty, however as you said they made a mistake, I don't think the consequences of their mistake should be my problem, and I dont think making an unauthorised charge to my account is reasonable either.0
-
Finally got Very to admit that they had not behaved reasonably, they cleared my account and promised that it had not affected my rating at all.
Thank you for your advice, it seems that contacting the finance department and the ceo directly seems to have got results.0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.8K Spending & Discounts
- 246.1K Work, Benefits & Business
- 602.2K Mortgages, Homes & Bills
- 177.8K Life & Family
- 260K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards