Shop direct finance missed payment

Hi I have just checked my credit file for the first time with check my file and have a missed payment from 2018 from shop direct finance, I understand this is very but I have never made a late payment in the sense of missing a payment, I have done buy now pay later and always paid before the date ended.

I have looked at all my emails received from very over 2018 and never was sent or received any information about a missed payment. All I can gather is this is possibly  due to a delivery fee but is there anything I can do.

ThisiThis my only bad bit of credit I can see on check my file and my score is described as good at 752, but my partners is fair and 650 something he has 2 missed payments from 2015 so if there is anything I can do to get mine up a little I will.
Hoping to get a mortgage at 10% so I know our credit needs to really good.

Comments

  • bradders1983
    bradders1983 Posts: 5,684 Forumite
    1,000 Posts Third Anniversary Name Dropper
    edited 21 August 2020 at 3:02PM
    The number is meaningless. Stop looking at it, it means absolutely nothing.

    10% deposit mortgages are as rare as hens teeth at the moment, btw. 
  • Thanks oh yes well aware of the non existent mortgages we was actually hoping for 5% just before covid haha 
  • adamp87
    adamp87 Posts: 896 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    I’d just contact them querying it and asking them to remove it 
  • I'm in the same boat regarding a missed payment with very, it was £3.95 P&P in 2009 (bought something on BNPL and didn't realise the P&P had to be paid within 30 days) and is still showing on my credit report so have recently contacted Shop Finance to try and have this removed. Their phone lines are currently out of use due to covid so I rang Very and they have emailed them on my behalf. Good luck with the mortgage application but be prepared as it's so difficult at the minute, I was approved for one with a 27% deposit and they have just pulled it with little explanation so currently going through an appeal. If that fails I will try another lender but might have to wait until things settle down (if that ever happens).
  • sourcrates
    sourcrates Posts: 31,268 Ambassador
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    hanrl said:
    I'm in the same boat regarding a missed payment with very, it was £3.95 P&P in 2009 (bought something on BNPL and didn't realise the P&P had to be paid within 30 days) and is still showing on my credit report so have recently contacted Shop Finance to try and have this removed. Their phone lines are currently out of use due to covid so I rang Very and they have emailed them on my behalf. Good luck with the mortgage application but be prepared as it's so difficult at the minute, I was approved for one with a 27% deposit and they have just pulled it with little explanation so currently going through an appeal. If that fails I will try another lender but might have to wait until things settle down (if that ever happens).

    Sometimes they will remove information as a gesture of goodwill, however don`t be too hopeful.
    One swallow dosen`t make a harvest, in the same vein, one late payment won`t block you from a mortgage, try a good broker is the general advice on here.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
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