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Universal Credit & Housing Service Charges

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Hi, all :smile:

This is all new to me, so please be gentle!

I'm filling in my Universal Credit claim form online, and have reached the Housing: Service Charges section. I rent from a housing association, and I pay no service charges. I've checked and double-checked, and on my rent statement all the service charges are listed as '£nil'. However, the claim website won't let me proceed without putting something in that field. I've tried putting zero, but it just tells me to correct it. I can't put any actual value down, because that would be a lie. I'm wary of even trying 1p as an amount, because I don't want to get sanctioned if it's picked up, even though 1p is a ridiculous amount.

I'm at a loss as to what to do next. Any suggestions, please?
Be kind to yourself. You are enough. You are beautiful. <3

"If you hold onto your history you do it at the expense of your destiny. Put your energy into your future, not your past." - T.D. Jakes

Once debt-free, but back in the mire. Never again. Onward and upward!

Comments

  • huckster
    huckster Posts: 5,294 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    If it does not ask you a yes/no question re service charges, then enter the service charges as £0.01, if it does not accept £0.00. The rent/service charges will be checked and corrected as necessary anyway, as UC system checks with the Housing Association automatically.
    The comments I post are personal opinion. Always refer to official information sources before relying on internet forums. If you have a problem with any organisation, enter into their official complaints process at the earliest opportunity, as sometimes complaints have to be started within a certain time frame.
  • Coppertongue
    Coppertongue Posts: 11 Forumite
    Fifth Anniversary First Post Debt-free and Proud!
    edited 21 August 2020 at 12:19AM
    Thanks, Huckster. I'll give that a go!

    Edited to add: That worked. Thanks again :)
    Be kind to yourself. You are enough. You are beautiful. <3

    "If you hold onto your history you do it at the expense of your destiny. Put your energy into your future, not your past." - T.D. Jakes

    Once debt-free, but back in the mire. Never again. Onward and upward!
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