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FIT with Eon, Can I switch to another supplier?

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  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    Hi Helena
    Their phone number goes to a recording that says  "we value your call, please hold the line" then cuts off.
    My next door neighbour tells me it took a year and a solicitor's letter before her transfer went through.  It really isn't a great advert for Eon.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • E.ON_Company_Representative:_Helena
    E.ON_Company_Representative:_Helena Posts: 2,359 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    pimento said:
    Hi Helena
    Their phone number goes to a recording that says  "we value your call, please hold the line" then cuts off.
    My next door neighbour tells me it took a year and a solicitor's letter before her transfer went through.  It really isn't a great advert for Eon.
    Hi pimento,

    Thanks for letting me know that, I'll see what I can find out about the phone number.

    Could you pop all of the details on an email and I'll see if I can get it through quicker for you? The email is in my profile page.

    Thanks very much.

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    I can't see any email address on your profile page so will send you a PM.
    I'm grateful for any assistance you can provide.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • E.ON_Company_Representative:_Helena
    E.ON_Company_Representative:_Helena Posts: 2,359 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    pimento said:
    I can't see any email address on your profile page so will send you a PM.
    I'm grateful for any assistance you can provide.
    HI pimento,

    Your welcome pack is coming through the post, so it should be with you in the next few working days.

    I'm sorry it's caused you such trouble.

    Helena  :smile:
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    Thank you so much, Helena.  I really appreciate your help.  :)
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • E.ON_Company_Representative:_Helena
    E.ON_Company_Representative:_Helena Posts: 2,359 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    pimento said:
    Thank you so much, Helena.  I really appreciate your help.  :)
    You're welcome, I just hope this gets things sorted out once and for all  :)

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Just to echo what most others have said, I have had my FIT with eon since 2011 never an issue prompt payment they even  remind me to send a reading.  I have however changed suppliers many times in the last 10 years going back to eon at one time, now with Octopus after leaving bu;lb
    3.995kWP SSW facing. Commissioned 7 July 2011. 24 degree pitch (£3.36 /W).
    17 Yingli 235 panels
    Sunnyboy 4000TL inverter
    Sunny Webox
    Solar Immersion installed May 2013, after two Solar Immersion lasting just over the guarantee period replaced with Solic 200... no problems since.

    13 Feb 2020 LUX AC 3600 and 3 X Pylon Tech 3.5 kW batteries added...

    20 January 2024 Daikin ASHP installed
  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    We've received the welcome pack, signed the form and emailed it back. Will leave it the required three weeks then try to create an Eon account online.
    My breath is bated.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • E.ON_Company_Representative:_Helena
    E.ON_Company_Representative:_Helena Posts: 2,359 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    pimento said:
    We've received the welcome pack, signed the form and emailed it back. Will leave it the required three weeks then try to create an Eon account online.
    My breath is bated.
    Glad you've got the welcome pack! pimento

    One step closer  :smile:

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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