NatWest Willing to oass on a death sentence

tacpot12

The OP can complain and NatWest will authenticate the complaint letter via the means at their disposal. born_again is correct that they will not accept the complaint as proof of who you are.

ElizabethRose

If you have failed security on a call you've failed. Staff are told they can't just keep asking questions to hope you get some right. 

I suggest you do as they say and go into branch. Maybe call up to see if you can book an appointment at a specific time if that would make you more comfortable. 

Barny1979

OP is complaining even though it is of their own making them failing the ID checks, these are put in for the customer's security.

John_

chrisrsmith said:

I was unable to perform an online bank transaction so I called the NatWest fraud team - I spoke with somebody called CHARLOTTE (20/08/20).

She sent me the OTP which I 'passed' - then we went on to check other aspects. She said I failed security and as I was only asked to advise my age at next birthday and two DD's which I answered correctly, I am usnsure what happened.

She went on to tell me I failed security and that I needed to go into the branch with ID to 'unlock'/confirm my ID - I said we are 'sheltering due to Covid 19' and couldn't do this. She went to check with her superior (manager?) and came back and said it didn't matter!!! I still had to go into the bank.

I said she needed to check this again and suggested she ask me more security questions and check my previous answers - she refused.

I repeated what she said to me back to her just to confirm that I heard her right - yes I did!

I pointed out that NatWest were putting my life at risk and that of her branch colleagues - she said, I had to do it. I asked to speak to her manager and she said he/she wouldn't speak to me and she refused to give their name or her own surname.

I explained I could not buy food, do any online banking etc and she said as we are going around in circles, she was hanging up - which she did!

Death sentence? Don’t be so silly. Wear a mask, wash your hands or use sanitizer, and try to avoid touching things.

gsmh

Deleted_User said:

Do they carry out the death sentence themselves in branch?

I'd have thought that would be distracting for other customers who have only gone to pay in a cheque.

That has brightened up my day. It made me literally laugh out loud. Thank you!

fenwick458

another reason why you should always have 2 accounts minimum, so if theres a problem with one, you can still get money from the other

Dr_Crypto

Next week there’ll be a thread on “NatWest have a fraudster all my money”.