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Villa Plus Holidays

notquiteretired
Posts: 1 Newbie
we have villa only holiday booked and paid for 2019, due to go 22/8/20, flights now cancelled due to travel restrictions(well done Jet2 who are already processing refund)
Villa Plus finally responded to our numerous emails/calls to say no refund due as our villa is available for our holiday, we may be offered a holiday voucher(not protected) as goodwill gesture. Now we find that our villa was on Booking.com and our exact dates have just been sold, we emailed villaplus again but not reply, surely its illegal to resell a fully paid for holiday we did not cancel unless you refund that customer first. we should be travelling saturday, so far no travel documents sent by villaplus so even if we can travel, we cant find the villa or access it but probably thats best since it will be occupied by another family!
Villa Plus finally responded to our numerous emails/calls to say no refund due as our villa is available for our holiday, we may be offered a holiday voucher(not protected) as goodwill gesture. Now we find that our villa was on Booking.com and our exact dates have just been sold, we emailed villaplus again but not reply, surely its illegal to resell a fully paid for holiday we did not cancel unless you refund that customer first. we should be travelling saturday, so far no travel documents sent by villaplus so even if we can travel, we cant find the villa or access it but probably thats best since it will be occupied by another family!
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notquiteretired said:we have villa only holiday booked and paid for 2019, due to go 22/8/20, flights now cancelled due to travel restrictions(well done Jet2 who are already processing refund)
Villa Plus finally responded to our numerous emails/calls to say no refund due as our villa is available for our holiday, we may be offered a holiday voucher(not protected) as goodwill gesture. Now we find that our villa was on Booking.com and our exact dates have just been sold, we emailed villaplus again but not reply, surely its illegal to resell a fully paid for holiday we did not cancel unless you refund that customer first. we should be travelling saturday, so far no travel documents sent by villaplus so even if we can travel, we cant find the villa or access it but probably thats best since it will be occupied by another family!
What exactly did your communication to them say? Did you cancel, or simply ask about options? If you cancelled, you may be on sticky ground.0 -
As they are a Dutch company do they still have to refund?0
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You won't have any chance of a refund unless they let it out again.
I'm sure if you wanted you could get there.0 -
notquiteretired said:Now we find that our villa was on Booking.com and our exact dates have just been soldThe_Rainmaker said:You won't have any chance of a refund unless they let it out again.
I'm sure if you wanted you could get there.1 -
Well the questio=n is how does the OP know they have been sold? Possibly just taken down?
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Hi all , we had a package holiday with villaplus to depart to Portugal on 23/8 - this Sunday. We had written this holiday off an expected it to be cancelled. On their website this morning it said holidays up to and including 23rd would be refunded but now they have changed that to 22nd and are expecting us to travel at 2 days notice. Appreciate comments - this is surely not acting in a reasonable and fair manner especially as no contact has been made by them until today. What rights do we have ?0
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james53 said:Hi all , we had a package holiday with villaplus to depart to Portugal on 23/8 - this Sunday. We had written this holiday off an expected it to be cancelled. On their website this morning it said holidays up to and including 23rd would be refunded but now they have changed that to 22nd and are expecting us to travel at 2 days notice. Appreciate comments - this is surely not acting in a reasonable and fair manner especially as no contact has been made by them until today. What rights do we have ?
What's changed to cause you to not want to go?0 -
james53 said:Hi all , we had a package holiday with villaplus to depart to Portugal on 23/8 - this Sunday. We had written this holiday off an expected it to be cancelled. On their website this morning it said holidays up to and including 23rd would be refunded but now they have changed that to 22nd and are expecting us to travel at 2 days notice. Appreciate comments - this is surely not acting in a reasonable and fair manner especially as no contact has been made by them until today. What rights do we have ?
Gi on your holiday and enjoy, bonus is Portugal is now a quarantine free destination from this weekend.0
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