PPI claim on joint account approved for claimant but can the joint account holder now claim?

CDH

Any help appreciated! My husband made a PPI claim through Gladstone Brooks on a joint account previously held with his ex wife. The bank has sent confirmation that the complaint is being upheld and he can apply for his 50% share provided his ex wife signs her agreement to his claim. How does it work for her to then receive her share of the claim? As the bank has admitted liability can she contact the bank directly to request her 50% share also or would this be viewed as a new claim and the deadline has passed? The relationship between them is acrimonious and she may well refuse to sign if she cannot get her 50%. Each joint account holder is to potentially receive just over £1,000. 

brettcta

He should be able to ask the bank to send him an acceptance form for just his half of the redress and his ex-wife can contact them on her own terms. It’s the same complaint so won’t be subject to any deadline rules.

Be aware, however, that GB may very well charge their fee on the full amount of redress offered so he can expect to hand over nearly half of whatever he receives from the lender. His ex will get her full share and won’t have to pay GB anything.

CDH

Many thanks for this. The form the bank has sent is just for his 50% share and he is the only person named on the document. However, for authorising the payment it states 'if this is in relation to a joint account then both account holders are required to sign the acceptance form'. I am hoping that the fee charged by GB will only relate to his 50% share as that is the only figure on the form offered in settlement.  His ex could then contact the bank directly to claim hers. I appreciate however that this may result in GB being able to charge on her redress also as it is related to his claim. That would be most unfortunate and unfair but I agree it is possible.. 

molerat

I would say the full fee will be chargeable to the person who contracted GB, the ex did not but she is still due her full redress.  Unless they come to an amicable agreement your OH is stuffed.

dunstonh

 I am hoping that the fee charged by GB will only relate to his 50% share as that is the only figure on the form offered in settlement.

Many CMCs charge against the gross amount and not the split.   The ex doesnt have to pay the CMC as they did not employ them.  So, it is quite common for the person that employed the CMC to suffer the percentage against the full amount.     However, some CMCs do only charge against the split.     You would need to ask GB.

CDH

Thank you all- this is not great news. I very much doubt she will cover her share so I guess we may be stuffed. I have looked at GB's terms and conditions and there is no mention of how they handle splits. 

brettcta

she has she has no share to cover, she didn’t employ them and neither did your OH have to, he could have complained free of charge and not had to potentially hand over £500 for the cost of a stamp.

Sidney367

Hi I received a PPI Redress a few months ago. I have not requested any PPI to my knowledge but an amount has been transferred into my bank account. Went to my branch to find out who sent this money, but they were unable to give me  name. Worried that if I spent this now and they bank comes back in a year or to claim this back. Are they able to do that? This went into my HSBC account. Who or where can I contact to find out who transferred the money.
Please can someone advise me.

CDH

I agree entirely and I work in finance myself so could easily have handled a claim. Sadly he had no paperwork and no knowledge of previous loans or accounts as his ex had kept and handled everything. She was not claiming so we had no choice other than to go through a claims company. I had virtually no information to go on sadly. 

brettcta

CDH said:

I agree entirely and I work in finance myself so could easily have handled a claim. Sadly he had no paperwork and no knowledge of previous loans or accounts as his ex had kept and handled everything. She was not claiming so we had no choice other than to go through a claims company. I had virtually no information to go on sadly. 

 Neither do they - you tell them where you had lending, they ask the lender ‘did this person have PPI?’ They said yes and raised a complaint. 

Claims management companies don’t have access to some magic spreadsheet that tells them where you had PPI, you have to tell them. You don’t need the other account holder or documents to raise an info request/subsequent complaint.

either way up, an expensive adventure. 

brettcta

Sidney367 said:

Hi I received a PPI Redress a few months ago. I have not requested any PPI to my knowledge but an amount has been transferred into my bank account. Went to my branch to find out who sent this money, but they were unable to give me  name. Worried that if I spent this now and they bank comes back in a year or to claim this back. Are they able to do that? This went into my HSBC account. Who or where can I contact to find out who transferred the money.
Please can someone advise me.

This could be a post-business review where they have identified errors in PPI sold in a defined period and pro-actively refunded it. No one here knows why you’ve been refunded so you’ll have to contact HSBC and ask them.