Driving lesson refund

timeoutgirl

Final driving lesson, use of car for test day paid.  Test cancelled by DVLA several times and again due to Corona.  The instructor has now passed the business on without the credit.  The Head office have been contacted and they say they have no record of the learner.  Under consumer rights or section 25 can i claim this money back from my bank?  Any tips or advice appreciated.

Mrsn

How did you pay for the lesson?

timeoutgirl

Credit card

mattyprice4004

It's section 75 you need, not 25  
You should be able to, yes - as the service wasn't received. You need some kind of written proof though rather than phone calls etc 

superbigal

Section 20 secretive unit of British military intelligence may be an option   

Illusionary

mattyprice4004 said:

It's section 75 you need, not 25  
You should be able to, yes - as the service wasn't received. You need some kind of written proof though rather than phone calls etc 

Though do bear in mind that the protection only applies for purchases above £100. For lower value purchases, the credit card provider may well still offer protection, but there's not the same legal framework underpinning it.