Refund Rights for Multicity Booking?

roseines

Hi All,

I have a holiday booked that is a multicity trip, all booked through the same provider (expedia), at the same time. The first flight has been cancelled so they have offered me airline credit, but ideally would want a refund. Am I entitled to a refund for all of the flights or just the one that has been cancelled? I don't know what the rules are in this situation.
Thanks

Butts

roseines said:

Hi All,

I have a holiday booked that is a multicity trip, all booked through the same provider (expedia), at the same time. The first flight has been cancelled so they have offered me airline credit, but ideally would want a refund. Am I entitled to a refund for all of the flights or just the one that has been cancelled? I don't know what the rules are in this situation.
Thanks

Are the flights all under one booking reference number ?
Is it just flights or hotels as well ?

roseines

All the flights are under the same booking number. Just flights though, no hotels.
Thanks

Butts

roseines said:

All the flights are under the same booking number. Just flights though, no hotels.
Thanks

With the same Airline ?

roseines

Butts said:

roseines said:

All the flights are under the same booking number. Just flights though, no hotels.
Thanks

With the same Airline ?

Yes

roseines

(Westjet) if that's any help

Butts

Butts said:

roseines said:

All the flights are under the same booking number. Just flights though, no hotels.
Thanks

With the same Airline ?

Is it British Airways or another legacy carrier or Easyjet/Ryanair type ?

roseines

Butts said:

Butts said:

roseines said:

All the flights are under the same booking number. Just flights though, no hotels.
Thanks

With the same Airline ?

Is it British Airways or another legacy carrier or Easyjet/Ryanair type ?

It's WestJet (a canadian airline)

Butts

Well if the first leg is cancelled getting you to wherever you are going to then the rest of the dominos fall as you will be unable to connect to any of the subsequent flights.

I would say you should be entitled to a full refund even if they try to re-route you on another carrier it will be your choice.
Problem is having to go through a third party but one ticket one airline should make it easier (in theory) and expedia have not been as bad as  some others.

Ask for a full refund - you are entitled to one in 7 Days - if they refuse chargeback.

roseines

Butts said:

Well if the first leg is cancelled getting you to wherever you are going to then the rest of the dominos fall as you will be unable to connect to any of the subsequent flights.

I would say you should be entitled to a full refund even if they try to re-route you on another carrier it will be your choice.
Problem is having to go through a third party but one ticket one airline should make it easier (in theory) and expedia have not been as bad as  some others.

Ask for a full refund - you are entitled to one in 7 Days - if they refuse chargeback.

Thanks for your help I'll give expedia a ring now.