PPI Company want a fee for an amount I obtained myself.........

VinceHilaire

About 5 years ago, I downloaded all of the PPI Forms from this website, completed them and posted them off to the various banks etc, some were successful, others not whilst one in particular promised to 'look into it'. Every 6 months or so, I would get a letter from this bank saying that they were still reviewing my case but were struggling to find the account number etc.  
Just before the PPI deadline, I filled in an on-line request through a third party (PPI Company) with similar details but again, never really heard anything back from them other than the occasional email, saying that they were still looking int it.
About a month ago, I had a letter from the bank saying I was entitled to nothing. They day after, another letter stating I was entitled to redress and attaching a cheque for circa £8k. Two days later, an email arrived from the PPI Company stating they had been successful and that the bank in question owed me £9k and it would be with me shortly. Attached to the email was their invoice for 20% of the redress I was supposedly due.
I am now being sent threatening demands/emails from this Company asking for settlement of their invoice. 
I would appreciate comments on what to do next ? The amount I received was different to the amount that the PPI Company said I was getting and the correspondence from the bank was addressed to me following my complaint. Do I still need to pay the PPI Company ? If so, can I ask that they obtain the additional £1k that I have not received ? Likewise, If I received less than they claim I should have done (according to the PPI Company), surely, I would only pay 20% of the amount actually received.  (Ignore the 8% interest for now).
In my opinion, I received the PPI payout money having made the claim myself. Any help is appreciated.

[Deleted User]

Yes, you still need to pay.  The fee is a percentage of the full redress. Check whether the missing 1k is accounted for by any off-setting of outstanding debt.

dunstonh

I would appreciate comments on what to do next ? 

Pay them would be the logical thing. After all, you did employ them.

The amount I received was different to the amount that the PPI Company said I was getting and the correspondence from the bank was addressed to me following my complaint. 

Most bank will correspond directly to you and inform the claims company.

The amount being different could be for a number of reasons

1 - if you had defaults, arrears or amounts written off as part of an agreed settlement - you are billed against the total even if you dont get the full amount cash in hand.

2 - tax deducted on the interest will give you a net position but you are billed on the gross (before tax) position.

In my opinion, I received the PPI payout money having made the claim myself. 

Yet your post says you employed them just before the deadline.

swaledale_one

Yup the difference is the tax deducted, you will have to suck it up and pay them,  the fact you sent a letter before became totally meaningless the moment you employed them to target that same specific bank.  You've signed a legally binding contract with them so they will pursue you through the courts if needs be.

skelly96

I claimed my own PPI from my bank and was successful. I had at the same time clicked on a Free PPI website. The company Ingenious sent me a cheque for 200 out of the blue and claimed 80 for their fee. From a credit card. I had a letter from them saying I owed them nothing. Then I started getting texts from a company called Mycrs saying I owed 300. Apparently Ingenious had muscled into my own claim from my bank. So if they were involved why didn’t they take the money at source. I wasn’t told I owed money and I want informed that the “debt” was sold to an harassing company who ignored my response of ‘No I don’t owe them anything!’ 

So that’s where I’m at at the moment. A company harassing me for money I don’t owe. I have never received  any correspondence from either. And I actually don’t think mycrs has my name or address! 

[Deleted User]

They didn't take it at source because they rarely can.  Lenders send it directly to you.

Did you sign a contract with them?

sourcrates

You should never use a company like this, some are more legitimate than others, but all want 20% just for writing a letter and the cost of a stamp.

You should always check the terms and conditions of filling in online forms first, as doing so in some instances, can constitute an agreement between you, if your unclear where the £1000 has gone, as i would be, (no way is all that just tax) contact the bank direct and ask for an explanation, most banks include a full breakdown of costs etc, in the redress letter, i`m supprised yours has not.

skelly96

Deleted_User said:

They didn't take it at source because they rarely can.  Lenders send it directly to you.

Did you sign a contract with them?

No I didn’t 

dunstonh

So if they were involved why didn’t they take the money at source.

That option is not open to them.   The complaints process is free of charge.  If you employ a company to post the envelope for you then you pay the fee.  Not the bank/provider.

I had at the same time clicked on a Free PPI website.

It's amazing how many times we see people on this site saying they just clicked a link and then surprised they are getting billed for a service they ordered by clicking that link.