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Hive heating

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We have moved into a house where they have Hive heating . The receiver is on the wall by the boiler and flashes amber when the boiler is on . The thermostat just says contact customer service . So I have tried to reset it by taking the batteries out and then putting back in. It searches then says call customer service . 

Any ideas as without this you can't turn the bloody heating up etc. Not as though we need it but when it gets cold it would be nice .

Comments

  • J_B
    J_B Posts: 6,782 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I suppose you could always call customer services? 😉 I fund them to be really helpful.0333 202 9614 is the number saved in my phone
    Do you have the Hive app on phone/PC etc?
  • giraffe69
    giraffe69 Posts: 3,601 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Are you renting or have you bought the property? If you have bought the property then I believe you have to buy a new Hive hub to be able to use the system. As suggested above you may want to contact them if this is the case.
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