Myappliances.co.uk deliver a broken Glass Cooker Hood and Refuse to refund or replace.

CrystalA

I bought a Designair ART28376  60cm Alision Angled Glass Cooker Hood on the 23rd of July 2020 on the internet from Myappliances.co.uk. I paid using a credit card- a  Halifax Mastercard to be precise.

The delivery was made on the 29th by a DPD delivery driver. He was led into the garage where he left the box because of the COVID 19 situation and social distancing at the time where it remained untouched up until my electrician came to install it last week Thursday 14th of August.

As soon as he picked up the box he said the glass hood was broken, because there was a lot of rattling noise. On opening the box, the polystyrene was damaged on the same side where the box was damaged evidence that the box had been dropped.

I reached out to myappliances.com same day with pictures and said they were not going to refund or exchange it because I had 24hours to contact them if the goods was broken. I made contact last week Thursday 14th of August which was still within 30 days.

I would like a full refund but do I have any rights considering I did not check it but assumed it was all fine until it was ready to be installed 16 days later?

Thank you

mattyprice4004

You do have the right to reject - however enforcing this is tricky and can take anything up to and including court action in reality. 

Goods should always be checked immediately on delivery to avoid situations like this - I've fallen foul myself. 

The_Rainmaker

Built new house, bought the porcelain months before it was needed.  One of the pans was broken.  Who broke it?

As Matty said you need to check items in a timely manner.

stragglebod

If it goes to court it'll be a question of balance of probabilities. Could go either way. No harm in asking for a S75 from your credit card company.

Spank

How did you or the DPD driver not hear the smashed glass when it was delivered if your electrician heard it as soon as he picked it up? I think you will struggle with this one

shaun_from_Africa

Spank said:

How did you or the DPD driver not hear the smashed glass when it was delivered 

With the DPD driver, it could have been selective deafness if he heard it and thought that he could either be blamed for the damage or would have to return it back to the depot and possibly not get paid for the delivery.

Spank

Maybe, but op says the driver was led into the garage, unless that via megaphone the op should have heard the glass.

shaun_from_Africa

Spank said:

Maybe, but op says the driver was led into the garage, unless that via megaphone the op should have heard the glass.

If the OP was following the COVID distancing guidelines, they would have been a minimum of 2 metres away from the driver and package so they may well have not heard anything.

Spank

Have you never heard the noise broken (probably tempered as well) glass makes in a box that's being carried? 

CrystalA

Spank said:

How did you or the DPD driver not hear the smashed glass when it was delivered if your electrician heard it as soon as he picked it up? I think you will struggle with this one

Hi Spank,

I can only assume he dropped it, knew it was broken and left it knowingly.

I do have pictures on my phone that I have been unable to upload here becuse of the format (heic), but a corner of the box had a big dent.

CrystalA

stragglebod said:

If it goes to court it'll be a question of balance of probabilities. Could go either way. No harm in asking for a S75 from your credit card company.

Thank you  Stragglebod, I will try section 75 and let everyone know how I get on.

Thank you all. really gratefull.