Final bill refund amount £30 or £10

gyro85

Hi All,

I'm owed nearly £100 on my final bill issued at the end of July and now coming up to 3 weeks awaiting payment. I emailed Bulb asking for this compensation and the help person keeps saying its £10 but based on the below and for anyone that's been successful is it £30 or have I misinterpreted the information below?

https://www.ofgem.gov.uk/publications-and-updates/customers-entitled-automatic-compensation-switching-problems-1-may

Many thanks
Lee

gyro85

So my interpretation is...
They had 6 weeks to issue my final bill which they have now done 30 July, then have 14 days/10 working days from there to repay any credit on the account.

Hasbeen

So they had until Thursday the 13th August?

Swipe

The compensation is £30. It's meant to be automatic but rarely is.