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Importing from Non EU Countries. Duty and VAT Demand
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As I said before, it was possibly declared by the sender in Thai Bhat but customs/DHL have taken it in USD or GBP. You need to ask for a copy of the original customs declaration that was completed by the sender. If you still have the box it came in, there should be a copy attached to it.
Alternatively, you may be able to write to HMRC with proof of what it actually cost (invoice/receipt backed up by bank or PayPal statement) and ask them to refund you the over charge. There used to be a specific form for this but I’ve not done it for a few years so not sure what the current procedure is.2
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