Holiday in three parts, apologies if already posted

ndtow00

I have a holiday booked through Imagine Cruises for March 2021. It consists of an India tour, then a flight to Hong Kong and a cruise with Silversea, then a tour of Japan at the end of the cruise.

Firstly, If just one of these segments has to be cancelled through a covid related issue can I get a refund for the whole thing?

Secondly, if Imagine offer an alternative option for the cancelled part  do I have to accept it?

Thirdly, do I have to accept a voucher if it comes to it, or can I insist on a refund?

Many thanks

eskbanker

Assuming that the holiday is a package, and defined as such with an ATOL certificate, then cancellation of one component triggers the option of cancellation with a full refund, unless the package provider is able to supply an alternative that's close enough to the original not to be deemed as a significant change.

The Package Travel Regulations 2018 require that such alternatives would need to preserve these features in order not to be categorised as significant change (but individual provider Ts & Cs often use looser definitions):

2.  The travel destination, the itinerary and periods of stay, with dates and, where accommodation is included, the number of nights included.

3.  The means, characteristics and categories of transport, the points, dates and time of departure and return, the duration and places of intermediate stops and transport connections.

4.  Where the exact time of departure and return is not yet determined, the organiser and, where applicable, the retailer, must inform the traveller of the approximate time of departure and return.

5.  The location, main features and, where applicable, tourist category of the accommodation under the rules of the country of destination.

6.  The meals which are included in the package.

7.  The visits, excursions or other services included in the total price agreed for the package.

8.  Where it is not apparent from the context, whether any of the travel services are to be provided to the traveller as part of a group and, if so, where possible, the approximate size of the group.

9.  Where the traveller’s benefit from other tourist services depends on effective oral communication, the language in which those services are to be carried out.

10.  Whether the trip or holiday is generally suitable for persons with reduced mobility and, upon the traveller’s request, the precise information on the suitability of the trip or holiday taking into account the traveller’s needs.

ndtow00

Thank you eskbanker, that’s really useful info