Do I have to accept a credit note?

jabe75

I had a one night stay booked at  Holiday Inn Newbury Park which couldn't be fulfilled due to Coronavirus as the hotel was shut. 

Do I have to accept the credit note out can I request a refund?

[Deleted User]

You can request a refund.

jabe75

Thanks. At the moment they are insisting on credit note only and I need to contact my insurers. To be honest 1 night in a hotel down the road I don't normally have insurance.

[Deleted User]

You can request a refund but if you booked a non refundable room for one night and they are offering a credit note, you might be better settling for that as you will  probably have a fight on your hands.  If you are up for it then go for it.    

blindman

jabe75 said:

Thanks. At the moment they are insisting on credit note only and I need to contact my insurers. To be honest 1 night in a hotel down the road I don't normally have insurance.

What were the T&C's for the Holiday Inn at that time?

IHG have a refund\cancellation policy for Covid

jabe75

Ultimately it was a non refundable room. I didn't cancel it, but the girl was shut so they couldn't fulfill their obligation.  
The concert I was going to had been put back by 1 year but the girl doesn't have the availability that I need. I'm waiting to see if I can use the voucher at another Holiday Inn.