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Deposit sent to wrong account

This is my first post here so apologies if it's in the wrong part of the site. 

I've been waiting on the return of a tenancy deposit now for just over a month. After a lot of back and forth between myself and the deposit company, I received an email last week to inform me the deposit was to be released. According to the email it can take 5 days for the deposit to be released and a further 5-7 days to be processed. Today, I thought I'd just check on the status of the deposit and check my account details. It was then I realised that my account number had been entered incorrectly. I've now amended this and contacted the deposit company but I'm wary that I may not receive a reply until Monday at the earliest. 

If the money has been sent to the wrong account, what would I be able to do? Is it likely that I'd be able to get the money back? I've contacted my bank and they've said they aren't able to do anything, even though it's likely to have been sent to one of their accounts. They advised me that the only ones who can do anything are the deposit company and the bank they used to transfer the funds. I've seen a few articles about what to do when you send money to the wrong account but not when it's another company/person sending the funds. It's also worth noting I didn't input the details myself. I had to phone the company to formally request the deposit back and gave my details over the phone. It's possible I gave the wrong account number but I'm fairly certain I didn't. 

Any help would be appreciated!
 

Comments

  • eskbanker
    eskbanker Posts: 40,739 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    They advised me that the only ones who can do anything are the deposit company and the bank they used to transfer the funds.
    They're right to say that, in that there's nothing that you can do directly yourself, other than to explain the situation to the deposit company and ask them to attempt to retrieve the money.  There is a chance that the wrong details don't actually correspond to a live account, in which case the money would bounce back anyway, but if it did go to an account number that's in use then recovery is dependent on the cooperation of the recipient (whose identity won't be made visible to either the deposit company or you), so cross your fingers....
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