How do I return a TV with expired guarantee?!

moolasaver

Hello,

Please help. I have a TV which is now broken which I bought from Tesco a year and a half ago. Does anyone know how I could return it even although my year guarantee has expired? Any thoughts would be much appreciated as I really can't afford to buy a new one!:rotfl:

zorber

Think you will find you wont be able to.

What is the fault??

jammiev

have you got the receipt???

mum2one

manufacturers warrenty are 12 mths, so unless you took out an extended guarentee then your clutching at straws.

a very very long shot - would be ring them up and c what they say, thou I dont hold out much hope - but dont ask u dont get, x

marvin

If you can prove that its an inherrant fault on the TV when it was manufactured then you have 6 years to get it fixed.

Enterprise_1701C

A little while ago I dealt with a similar case for a friend - hers was a couple of months out of guarantee. I emailed the manufacturers saying when and where it was bought, and saying I was surprised that a fault had developed so soon as they are normally so dependable etc., not forgetting to say what the fault was. They are replacing the TV!! She had to return it at her own cost but it seems a fair exchange!

It certainly will not hurt to contact the manufacturers, they value their reputation and don't want you going around saying their tellies are poor quality. But it is definitely down to the manufacturers now, not the retailers.

roddydogs

Sale Of Goods Act.!!

mum2one

roddydogs wrote: »

Sale Of Goods Act.!!

Thats aiming on dodgy ground, if your quoting "unfit for purpose" then in theory the Tv could be on 24/7 so thats not a very strong arguement.

Unlessits a batch fault, or thesupplier is helpful,then it boils down to its guarentee which in most cases is 12 months

roddydogs

mum2one wrote: »

Thats aiming on dodgy ground, if your quoting "unfit for purpose" then in theory the Tv could be on 24/7 so thats not a very strong arguement.

Unlessits a batch fault, or thesupplier is helpful,then it boils down to its guarentee which in most cases is 12 months

If you dont want to enforce your consumer rights, thats your loss!

kippygirl

But the warranty/guarantee is in addition to your statutory rights. And your statutory rights (sale of goods act) say that the tv must be of satisfactory quality... and you would expect a tv to last under normal use for more than 18 months before it broke down.

What I would do is take the tv back in on a busy weekend (with the receipt or proof of purchase e.g. bank statement etc) and join a nice long queue at customer service. By the time you get to the front of the queue, you'll have an audience which makes it more awkward for them to refuse you. You then need to stand your ground and in a loud voice (not losing your temper) state your case i.e. that the tv is faulty, it shouldn't have broken down after 18 months and you want a refund or exchange (I wouldn't get into repair unless they offer it). If they harp on about being outside the warranty, reply that the warranty doesn't affect your statutory rights which is that the tv must be of "satisfactory quality" and that doesn't include it breaking down after 18 months. A tv should have a longer life span than that. Stand your ground and ask for the manager if making no progress. Don't give up and keep repeating yourself! Good luck!

I once had a similar situation with a washing machine at Comet. They did keep insisting that nothing could be done because it was (just) outside the warranty period but this is incorrect. After about 10 mins of me repeating myself (loudly) at the front of a busy queue, they agreed to pay the cost of the repair man and arrange it for me.

Nicola

elsien

I'd probably go with what Jane Blackford said - my DVD recorder died a couple of months after the warranty ran out, and after contacting the manufacturer directly, they asked me to send it back for them to look at. I was expecting them to repair it, but I got a new one by return of post.