Flight refund advice needed

Jrose1927

Hello

I was booked on a flight Rome to London Gatwick in June the flight was cancelled by vueling 

I filled out the claims form and this was the response ..

Thank you for contacting Vueling.

We are contacting you in reference to 
flight VY6228 on 23/06/2020.

First of all, we would like to apologise for any inconvenience we may have caused you.

After analyzing your case we inform you that according to the information registered in our databases your flight was affected by circumstances beyond the company’s control.

We regret to inform you that, in accordance with EC Regulation 261/2004, you are not entitled to compensation.

Some factors -such as adverse weather conditions, strikes, diversions, bird strikes, runway closures, etc.- are completely beyond the company’s control.

In consequence, we regret tthat, according to the Community Passenger Protection Regulations, your case does not correspond any type of economic compensation


What's my next step am I entitled to anything ?

Thanks in advance 

Nebulous2

I'm not sure what you filled out, nor asked for, but Vueling are right. You aren't entitled to compensation. 

You are however entitled to a refund. 

hillsiders

I'm still waiting for a refund from BA for the second half of a return flight from the USA in March which they cancelled.  I've called three times now (when I've actually been able to get through!) and each time they agree I'm due a refund and say it'll be with me in up to 6 weeks.  Still no sign.  What can I do??

Jenka123

I booked tickets in December with Ryanair for my husband and I together with our family (a total of 9 people) to go to Portugal on 21st August at a cost of nearly £2,000.  My husband has a heart condition and, due to coronavirus, our GP has advised him not to travel.    I had been hoping that the flight would be cancelled so I could get a refund, but that appears unlikely. 

1.   Can we claim under our travel insurance for the total amount or do my family have to claim under their own individual policies?
2.  I paid by credit card.  Could I get a refund from my credit card provider?

sheramber

If the flight goes ahead then you have no claim on your credit card as the service is provided.
You claim your own fares from your travel insurance and the others claim their share from their insurance assuming they have cover for a travel companion not being to go or for  FCO advice not to travel. 
You will need to give them  proof of the payment.