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RAC CRUISE TRAVEL INSURANCE👎🏻👎🏻
degslind
Posts: 1 Newbie
Bought a policy with RAC for cruise cover. Paid in February ‘20, booked to cruise in September ‘20. Paid by debit card.
Only found out yesterday (12/08/20) that the cruise is Cancelled, as MSC cruise company will not confirm cancellation until just before departure.
Spoke to RAC today and absolutely no help whatsoever in even transferring insurance to later date as travel date would be beyond 6 months of purchase, no refund as beyond 14 day cool off period and not even a goodwill discount gesture on future travel insurance purchase.
Absolutely disgusted with their lack of assistance, empathy or customer care.
Guess who won’t ever join or use RAC/Hood travel services again?
👎🏻👎🏻👎🏻👎🏻👎🏻
Only found out yesterday (12/08/20) that the cruise is Cancelled, as MSC cruise company will not confirm cancellation until just before departure.
Spoke to RAC today and absolutely no help whatsoever in even transferring insurance to later date as travel date would be beyond 6 months of purchase, no refund as beyond 14 day cool off period and not even a goodwill discount gesture on future travel insurance purchase.
Absolutely disgusted with their lack of assistance, empathy or customer care.
Guess who won’t ever join or use RAC/Hood travel services again?
👎🏻👎🏻👎🏻👎🏻👎🏻
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