refund to credit card

lunalem

After trying for several months St.Giles Hotel London has replied about a refund for a booking they had cancelled.  They say due to moving to a new portal since my payment was made they will need the following details : my phone number, card type, expiry date of card, a print screen of payment made from a bank statement and reconfirm the account.  They want to phone me to get the card number after sending details.
It just seems to be a lot of information to ask for and feels wrong to be giving it.  Am I wrong to be concerned?  How should I proceed?
Any advice gratefully received.

[Deleted User]

For a speedier refund, give them the information.

lunalem

But is it safe ?

Asghar

lunalem said:

But is it safe ?

Was it safe to give them your phone, card number and expiry date in the first place?

lunalem

It was when I input the details onto a computer booking system and not an actual person who could could use them for a personal shopping spree.

D3xt3r5L4b

lunalem said:

It was when I input the details onto a computer booking system and not an actual person who could could use them for a personal shopping spree.

Could have been a fraudulent site that looked
like the hotels site.
That aside, yes provide them with what they have asked. 

MalMonroe

The information you have been asked for is only partial, so whoever takes it can't rob you and run off with your dosh. Unless they want to lose their job - and it is very risky for them because there may or not be much in your account for them to steal.

This is the information most establishments ask for when you do transactions by phone. You've already given it online where it could have been hacked. As long as they don't ask for your PIN, which you should never give, obviously.

Just make sure you keep an eye on your accounts, I'm sure it'll all be fine.