Praise for Easyjet, booking.com and Cedertree Insurance (& bad experiences with others!)

Tammykitty

I have had 3 trips booked and cancelled all of them (or had them cancelled due to covid)

I want to praise Easyjet and booking.com for ease of use and helpfulness - we were due to be going to Spain in a few weeks, and both easyjet and our apartment (which was booked as non refundable) allowed us to transfer everything to June 2021 without any hassle - best experience to date.


For my last trip to Malta - booked with Ryanair - they were difficult to even get a no show letter from never mind options to change flights etc! There was 4 of us travelling, and on 3 different insurance policies

1 - Nationwide - They tried to claim they weren't responsible for the flights, despite the FCO advice being not to travel within 28 days of the departure date - they made me contact Ryanair again with asking for a refund due to CMA advice (which Ryanair had no reason to provide - the FCO advice had even been lifted a few days before we were due to travel!) - they closed the claim - so after finally getting through to Ryanair and getting a no refund response, had to phone Nationwide to get the claim reopened - they still haven't paid out though!
2 - Flexcover - Still ongoing - not sure how it will turn out - they are looking a doctors note as to why someone was shielding despite the fact that it should be covered under government advice not to travel (Irish citizens - travelling on a Irish passport and the irish government saying no foreign travel) and NI government still directing against non essential travel - the wording says "a government directive" (does not specifically mention FCO)
3 - Cedertree Insurance - Excellent service - despite not having purchased trip disruption cover, they extended their cover to include cover for people travelling between certain dates etc - and have now paid out, without queries etc - highly recommended!

Trip to Edinburgh in April - Ryanair took months to refund the cancelled flights,and as per others experiences, offered vouchers and ignored requests for a full refund
Hotels.com/OYO hotels - would not offer a refund despite not legally being allowed to use the hotel (as it during the time hotels were closed for all but a few limited people
Nationwide refused a chargeback - as supposedly I had cancelled the hotel - hotels.com had said they would co-operate in a chargeback request but didn't! Eventually got a refund, as I think the hotel has now permanently closed, so the voucher provided by hotels.com was useless!

Highly recommend Easyjet, Booking.com and especially Cedertree Insurance!