Goo Tickets - F1 - Refund Help Needed

Mikeburton_2000

Hi everyone. I do not know who to turn to now for help with a refund issue.
I bought F1 tickets for the Hungarian GP. It was rescheduled and held behind closed doors. I bought the tickets through Goo Tickets (Never doing that again) after being directed to them from the F1 Fansite. I purchased the tickets using the 6 instalment option using my Revolut Mastercard (FX Debit Card not a credit card) as the funding source. Since the event was cancelled, I have contacted Goo Tickets who continually fob me off with the "We have to wait for the refund from F1 before we can refund you" line which I have disputed with them over and over again - I believe my contract is with them (or the instalment plan provider) not F1. I also pursued a Chargeback via Revolut, but on day 48 Goo Tickets rejected the claim. Revolut resubmitted the Chargeback claim and that starts the 48 day clock running again. They could not explain how Goo could reject the claim when as far as I understand it, Goo got my money, The event was cancelled and I got no tickets or refund - how can they dispute that?

Does anyone have any idea how I can proceed and get my money back from Goo for the tickets they have not supplied? My patience is wearing thin and my bank balance even thinner. I need the €996 back. Does the FCA, Trading Standards, Distance Selling, Mary Poppins or any other thing have a way I can get this resolved?

Many Thanks
MB

davidmcn

Goo Tickets are in Monaco. Not sure whether you have any rights in relation to Revolut, but otherwise you'd need to find out what Monegasque consumer rights are if you wanted to pursue Goo Tickets.

Undervalued

Mikeburton_2000 said:

Hi everyone. I do not know who to turn to now for help with a refund issue.
I bought F1 tickets for the Hungarian GP. It was rescheduled and held behind closed doors. I bought the tickets through Goo Tickets (Never doing that again) after being directed to them from the F1 Fansite. I purchased the tickets using the 6 instalment option using my Revolut Mastercard (FX Debit Card not a credit card) as the funding source. Since the event was cancelled, I have contacted Goo Tickets who continually fob me off with the "We have to wait for the refund from F1 before we can refund you" line which I have disputed with them over and over again - I believe my contract is with them (or the instalment plan provider) not F1. I also pursued a Chargeback via Revolut, but on day 48 Goo Tickets rejected the claim. Revolut resubmitted the Chargeback claim and that starts the 48 day clock running again. They could not explain how Goo could reject the claim when as far as I understand it, Goo got my money, The event was cancelled and I got no tickets or refund - how can they dispute that?

Does anyone have any idea how I can proceed and get my money back from Goo for the tickets they have not supplied? My patience is wearing thin and my bank balance even thinner. I need the €996 back. Does the FCA, Trading Standards, Distance Selling, Mary Poppins or any other thing have a way I can get this resolved?

Many Thanks
MB

That doesn't affect your rights one way or another! Had the GP not been held behind closed doors you would still have spent the ticket money and no doubt a lot more too.

That aside, apart from keep pressing there is little you can usefully do to speed it up. Any legal action will take many, many months at the moment. Whilst, assuming you win, court fees would be added to what they owe you but a refund could easily overlap leaving you with the hassle of chasing again in an attempt to recover the fees or writing them off.

Aylesbury_Duck

Mikeburton_2000 said:

Does anyone have any idea how I can proceed and get my money back from Goo for the tickets they have not supplied? My patience is wearing thin and my bank balance even thinner. I need the €996 back. Does the FCA, Trading Standards, Distance Selling, Mary Poppins or any other thing have a way I can get this resolved?

Many Thanks
MB

Not under UK consumer laws, because you bought from a Monegasque company.  I suspect you'll have to wait and see if the second chargeback works.

mksysb

Mikeburton_2000 said:

Hi everyone. I do not know who to turn to now for help with a refund issue.
I bought F1 tickets for the Hungarian GP. It was rescheduled and held behind closed doors. I bought the tickets through Goo Tickets (Never doing that again) after being directed to them from the F1 Fansite. I purchased the tickets using the 6 instalment option using my Revolut Mastercard (FX Debit Card not a credit card) as the funding source. Since the event was cancelled, I have contacted Goo Tickets who continually fob me off with the "We have to wait for the refund from F1 before we can refund you" line which I have disputed with them over and over again - I believe my contract is with them (or the instalment plan provider) not F1. I also pursued a Chargeback via Revolut, but on day 48 Goo Tickets rejected the claim. Revolut resubmitted the Chargeback claim and that starts the 48 day clock running again. They could not explain how Goo could reject the claim when as far as I understand it, Goo got my money, The event was cancelled and I got no tickets or refund - how can they dispute that?

Does anyone have any idea how I can proceed and get my money back from Goo for the tickets they have not supplied? My patience is wearing thin and my bank balance even thinner. I need the €996 back. Does the FCA, Trading Standards, Distance Selling, Mary Poppins or any other thing have a way I can get this resolved?

Many Thanks
MB

Think you just need to be patient.  Although you paid Goo, they will have had to buy the ticket from F1, so will only have their commission left.  They probably don't physically have the money until F1 refund them, as they have said.