Jet2 just changed my Holiday

SheffieldTerrier

So just over 2 weeks until we go to Kos and got travel / hotel vouchers last week.  Just got a TEXT saying they have changed our hotel AND the resort.  Can they do this?  Sure it is classed as a Significant Change under their own T&Cs

bagand96

Significant changes: If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below. Examples of a significant change are: change of your UK departure airport; complete change of destination/resort; a change of more than 12 hours to the time you leave the UK or your destination; if we downgrade your accommodation by one full star rating (where applicable). If we have to make a significant change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. We will tell you the procedure for making your choice. We will pay compensation as detailed in clause 10 below for all significant changes except where the major change is due to an “unavoidable and extraordinary circumstance”.

It would appear that yes, it is a significant change.  You are able to have a full  refund if you wish.

Thrugelmir

Hotel may well be closed for business.