Paid for a AAA game which is now plagued with errors. Devs aren't fixing anything.

Mint_choc_chip

When rockstar released red dead redemption 2 I bought it after the initial hype to play with a friend. Fast forward to the last month and the online game is plagued with errors. 93% of people are reporting these errors and it's all over twitter and the forums. I myself have submitted no less than 20 tickets for them to investigate. It's got to the point where missions won't start, you can't complete daily challenges, the game crashes constantly and the bugs are laughable . You can't play the game., it's as simple as that. All rockstar support say is to do stuff on my end like updating my console software, restore the games original settings but they are not fixing it. An update they added 2 days ago made it worse and broke the game! How can I get rockstar to listen and take action? I've payed for a game I can't play like thousands of others. Rockstar only care about GTA 5 which is so obvious. I can't keep submitting tickets, they made it so you have to wait 3 hours between submitting each one! Please can someine give me some advice, I'm getting really fed up of their !!!!!! response to a serious issue. I just want the game fixed but I feel like they're crossing some sort of legal line here because I'm not getting what I paid for. 

DCFC79

Did you buy it on disc or digital ?
Console or pc ?

Mint_choc_chip

Digital on ps4

MinuteNoodles

You can make a claim under the Consumer Rights Act because the product is not fit for purpose if it's not working properly.

The not being able to submit a ticket more than once every 3 hours is perfectly reasonable and understandable because if they didn't they'd have people just tying up the system by banging them in every 5 minutes. It takes time to read a ticket and look into it, 3hrs is far from unreasonable, even 24hrs would be reasonable.